What are the responsibilities and job description for the Training and Development Manager-Environmental, Fo position at UPMC?
Purpose:
UPMC is hiring a full-time Training and Development Manager-Environmental, Food and Nutrition Services, to manage the training and development of the EVS and FANS departments. This position will be managing, coordinating, and implementing training, development, retention, mentoring and recognition programs, depending on the needs of the EVS and FANS service lines. The Manager will lead Training Specialists that are responsible for the planning, organizing, and facilitating of all training of new hires and existing staff, and follow departmental standards regarding onboarding and training expectations, in accordance with UPMC Policies, Procedures, and Guidelines to provide quality nutrition, food and clean and safe environmental services to patients, visitors and staff.
Responsibilities:
1. Leadership & Strategic Oversight, Consultation, & Collaboration: Work with Administration and management to align departmental functions with recruitment, onboarding, training, and development standards. Meeting Participation: Attend EVS and FANS service line director meetings. Chairing Working Groups: Lead service line working groups for Environmental Services (EVS) and Food & Nutrition Services (FANS).
2. Training & Development Program Ownership: Lead and manage all system-wide training and development programs for EVS and FANS. Staff Supervision: Oversee Training and Development Department personnel including up to 5 direct reports. Training Delivery: Facilitate in-person, hands-on, and virtual training sessions. New Hire Orientation: Develop and evaluate orientation programs for EVS and FANS. Ongoing Education: Assess and implement ongoing educational needs for department associates. Career Development Facilitation: Oversee EVS, FANS and Guest Services Mentoring, Leadership Development and Apprenticeship programs.
3. Employee Engagement & Retention Initiatives Support: Assist with system-wide retention and engagement strategies. Turnover Reduction: Analyze and strategize to reduce turnover and improve engagement. Action Planning: Support department MyVoice, Stop Light reporting, and 30/90-day Check-Ins to monitor and improve employee experience. Employee Engagement & Retention Initiatives Support: Assist with system-wide retention and engagement strategies including the implementation and validation of the Huron Employee Rounding app.
4. Policy & Compliance Policy Development: Assist in creating and implementing system-wide EVS and FANS policies, procedures, and guidelines. Licensing Oversight: Ensure departmental licensing is maintained and compliant with UPMC policy. Training Compliance: Monitor and ensure staff training requirements are met.
5. Program Development & Evaluation Training Resources: Design curriculum and manage training programs and learning events. Reporting Tools: Create tools to assess training effectiveness and compliance. Feedback Mechanisms: Provide feedback to trainers and buddies; evaluate training programs.
6. Culture & Experience UPMC Experience Ownership: Promote growth and development opportunities through attending RITE Sessions, other leadership training as assigned, and cascade content. Service Excellence Training: Provide ongoing training in AIDET Promise, Support Coach Support, and No Pass Zone.
7. Community & External Relations Outreach Programs: Manage EVS and FANS Energy and Innovation Center and community training initiatives. Liaison Role: Act as a bridge between external community organizations and UPMC departments.