What are the responsibilities and job description for the Temporary Customer Service Representative (Onsite) position at UPMC?
UPMC Health Plan is hiring temporary staff to join our Member Services Team as a Temporary Health Care Concierge, the voice of UPMC Health Plan. In this role, you'll help members understand their health coverage, solve problems, and navigate their benefits with confidence.
This is a high-volume, 100% phone-based role where you'll spend your entire scheduled shift assisting members back-to-back in a highly technical, fast-paced call center environment providing clear, compassionate, and knowledgeable support.
This is a fully onsite position.
What You'll Do
- Respond to high volumes of incoming calls, emails, and chats from members and providers
- Help members understand benefits, claims, prior authorizations, billing, and coverage details
- Resolve issues accurately and efficiently to avoid repeat calls
- Document all interactions while listening and responding in real time
- Navigate multiple computer systems at once
- Make outbound follow‑up calls when needed
- Stay informed on policies, products, and system updates
Deliver professional, empathetic service- every call, every time
What You Need to Know:
- Pay: Set Rate of $20
- Hours of Operation: Monday- Friday, 8:00 AM – 8:00 PM
- Schedule: Must be available to work an 8-hour shift which includes daylight and evening shifts
- Mandatory Overtime: 30–90 minutes of mandatory overtime per day, scheduled weekly
- Holiday Coverage: Availability to work certain holidays is required, including New Year's Day and Martin Luther King Jr. Day
- Location: In-person at Harbor Gardens (1650 Metropolitan Street, Pittsburgh, PA 15233)
- Training: M-F, 8 am - 4 pm: In-person, Paid, comprehensive on-the-job training provided
If you're ready to bring your customer service skills to a team that values excellence, apply today and help us make a difference in the lives of our members!
Salary : $1,000 - $1,000,000