What are the responsibilities and job description for the Temporary Call Center Agent- Medicare Sales Support position at UPMC?
Do you take pride in delivering high-quality customer service and creating positive first impressions? If you enjoy helping others, answering questions, and guiding people toward the right solutions, this opportunity could be a great fit for you.
As part of our team, you’ll work from the comfort of your home while serving as a trusted first point of contact for individuals exploring UPMC For Life Medicare Advantage plans. Every conversation you have has the potential to make a meaningful impact.
What You’ll Do
In this role, you will:
- Be the friendly voice that answers inbound calls and helps prospective members navigate their options
- Educate callers about UPMC For Life and guide them toward the right resources
- Support our Sales team by conducting outbound outreach (no cold calling) to prospective members
- Assist individuals with enrolling in plans—right over the phone
- Accurately document interactions and manage lead information in our CRM system
- Contribute to additional data entry and support projects
What Your Schedule Looks Like
- Variable 8-hour shifts between 8:00 AM – 8:00 PM
Includes evenings and weekends as needed
Why This Opportunity Stands Out
- 100% remote
- Competitive pay at $19/hour
- Temporary role (up to 6 months)
- A great way to get your foot in the door with a respected healthcare organization
What You Bring
- A passion for helping others and delivering excellent customer service
- Strong communication skills and comfort speaking on the phone throughout the day
- Ability to learn and explain Medicare and Special Needs Plan information
- Comfort navigating multiple systems while multitasking (listening, typing, researching)
- Attention to detail when documenting information
Work-From-Home Requirements
To ensure you can successfully perform in this role, you’ll need:
- Internet speeds of 20 Mbps download / 5 Mbps upload or greater
- Under 50ms ping and under 10ms jitter
- Please note: Satellite, hotspot/cellular, or DSL services are not supported
Ready to Get Started?
Apply today and take the first step toward a rewarding opportunity!
Salary : $1,000 - $1,000,000