What are the responsibilities and job description for the Telephone Operator position at UPMC?
UPMC Jameson, located in New Castle, PA. is seeking a Part-Time Telephone Operator with excellent customer service skills. The schedule includes all shifts, including midnights, with weekends and holidays required on a rotating schedule. Candidates must be willing to work any and all shifts.
Experience in directing calls and knowledge of medical terminology is a plus! You'll be part of a supportive and dynamic team in a fast-paced, rewarding environment.
Are you a team player? Apply today!
Responsibilities:
- May train new operators.
- May be required to do system data entry on request.
- Provide service to multiple answering service clients utilizing individualized protocols.
- Process appropriate emergency code or STAT page.
- Initiate voice pages when required.
- Provide Physician on call information to requesting individuals.
- Use required phrasing at all times when answering telephone calls.
- Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.
- Determine callers' requirements (extension desired, information requested, etc.) and transfer call.
- Provide status report on any page in progress to the individual requesting the page.
Salary : $18 - $27
