Systems Analyst - Senior (Epic Radiant)

UPMC is looking for a Systems Analyst – Senior to join their team. This position will be a hybrid role typically around 4 days a month on-site. This will also vary depending on workload and projects. We are targeting applicants with previous experience with Epic Radiant Build & Workflow Expertise. Please make sure this is outlined and visible in your resume, candidates with this experience will be selected over those without.

Description

Under the general direction of the management team and senior staff, the Systems Analyst – Senior provides a proficient level of analytical services, including defining requirements, developing and/or maintaining computer applications and systems, and delivering services to meet client IT and business needs.

Responsibilities:

• Own the design, build, maintenance, and optimization of Epic Radiant for inpatient and outpatient radiology
• Serve as the primary subject matter expert for radiology workflows, including ordering, scheduling, protocoling, imaging, and resulting
• Lead resolution of complex, cross‑module and interface issues, including workflow, result, and charge capture defects
• Provide technical leadership and mentorship to other analysts and promote build standards and best practices
• Documentation: Complete detail‑oriented documentation for new and moderately complex processes.
• Responsible for the quality and validity of produced documents.
• Extract and document customer and business requirements for use by enterprise architecture and engineering teams (network, system, and software).
• Second- and Third‑Level Support (including maintenance activities): Independently triage and resolve Level 2 and Level 3 support issues.
• Act as a mentor to less experienced staff in the resolution of Level 2 and Level 3 issues.
• Ability to manage problem resolution as appropriate.
• Project Management: Take ownership of projects, distribute tasks to team members, meet milestone completion dates, and update all project management and time‑tracking tools accordingly.
• Data Confidentiality and Security: Maintain confidentiality of sensitive information at all times.
• Data Quality: Maintain data quality at all times.
• Vendor Relationships: Interact independently with vendors regarding technical issues and project initiatives, as necessary. Serve as a point of contact for issue escalation.
• Report Writing and Analysis: Write and analyze complex reports, modify reports as needed, mentor less experienced team members, and communicate with the business while acting as a business analyst.
• End‑User Training: Create training content, facilitate advanced user training sessions, and train peers.
• Process Improvement: Manage process improvement efforts, create and update processes as needed, and independently identify opportunities for improvement.
• Application Upgrades and Implementation: Identify new functionality and hardware requirements related to application upgrades and implementations. Create test plans; review and validate functionality; report issues; create and/or manage cutover plans, including downtime; and evaluate impact while coordinating efforts across multiple platforms as necessary.
• Communication: Demonstrate appropriate, clear, concise, and effective written and verbal communication in all interactions to build relationships and accomplish day‑to‑day work and projects.
• Interactions with Others: Complete projects, tasks, and initiatives using a team‑first approach. Collaborate with the team, provide feedback as appropriate, adapt to change with flexibility, and mentor less experienced staff.
• Self‑Development: Engage in continuous self‑study, training, and collaboration with senior team members; seek opportunities to broaden skill sets; stay current with industry and organizational trends; solicit feedback; and effectively incorporate feedback into work behaviors.
• System Integration: May be responsible for coordinating tasks and resources related to system integration, validating testing, and supporting implementation.
• Performs in accordance with system‑wide competencies and behaviors.

Performs other duties as assigned.