Systems Analyst - Intermediate (Epic Radiant)

UPMC is hiring a Systems Analyst- Intermediate to join their Epic Radiant Team. If you have Epic Radiant experience, especially in building and workflow expertise, and strong problem solving, leadership and communication skills, APPLY NOW!!

Work Location: Hybrid with Monthly on-site at either Quantum Southside or US Steel for Wave 2 Go Live in Pittsburgh, PA.

Work Hours: Mostly Monday through Friday daylight, but with rotating call for 2nd and 3rd shift M-F, 24/7 call weekends and holidays.

Purpose:
Under the general direction of the management team and senior staff, the Systems Analyst - Intermediate provides experienced analytical services, defining requirements, developing and/or maintaining computer applications/systems, and providing services to meet client IT and business needs.

Responsibilities:

• Own the design, build, maintenance, and optimization of Epic Radiant for inpatient and outpatient radiology.
• Serve as the primary subject matter expert for radiology workflows, including ordering, scheduling, protocoling, imaging, and resulting.
• Partner with radiologists, technologists, schedulers, and leadership to translate clinical and operational needs into Epic solutions. Ensure seamless integration with Epic modules such as Orders, Cadence, Prelude/ADT, and Reporting Assist with resolution of complex, cross‑module and interface issues, including workflow, result, and charge capture defects. 
• Guide and execute Epic upgrades, enhancements, and optimization initiatives.
• Develop and oversee testing strategies to ensure safe, reliable system changes and go‑live readiness.
• Support radiology reporting and analytics, ensuring data accuracy and operational insight. 
• Provide technical assistance and mentorship if appropriate to other analysts. 
• Promote standards and best practices.

• Ensure compliance with patient safety, regulatory, and security requirements while supporting high‑volume radiology operation. 

   

• Responsible for validating current documentation. 
• Extract and document customer/business requirements and needs for use by enterprise architecture and engineering teams (network, system, and software).
• Second and Third Level Support (Including Maintenance Activities): Independently triage and resolve level 1 and level 2 support issues. 
• Escalate level 3 support issues accordingly.
• Project Management: Create and contributes to project tasks and milestones. Update all project management and time tracking tools accordingly. Ability to take full ownership of a project.
• SDLC (System Development Life Cycle): Have an intermediate understanding of the application development life cycle. Ability to apply those principles to day-to-day work.
• Data Confidentiality/Security: Maintain confidentiality of sensitive information at all times.
• Data Quality: Maintain data quality at all times.
• Vendor Relationships: Interact with vendors (technical issues, project initiatives) under the direction of more experienced team members as necessary. Assist with issue escalation where applicable.
• Report Writing/Analysis: Write, analyze and make modifications to reports either independently for basic requests or under the direction of more experienced team members for more complex requests.
• End User Training: Create and review existing training documentation. Facilitate high-level user training sessions independently.
• Process Improvement: Create and update processes. Ability to contribute to process improvement efforts.
• Application Upgrades and Implementation: Review and validate functionality of application upgrades and implementations. Report back on any problems. Identify new functionality and/or hardware requirements as assigned. Ability to create test plans.
• System Integration: Complete assigned tasks related to system integration. Validate testing. Ability to modify existing test plans.
• Communication: Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects.
• Interactions with Others: Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary. Mentors less experienced staff.
• Self-Development: Responsible for continuous self-study, trainings, partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from senior team members for development and effectively incorporates feedback into work and behaviors.
• *Performs in accordance with system-wide competencies/behaviors.
• *Performs other duties as assigned.