What are the responsibilities and job description for the Surgery Scheduler position at UPMC?
UPMC Grandview Surgical Associates
Schedule: Monday – Friday, 8:00 AM – 4:30 PM
No weekends or holidays
UPMC Grandview Surgical Associates is seeking a motivated and compassionate team member to join our busy, high-volume surgical practice. This role offers the opportunity to work alongside a large, collaborative team of 10 physicians while supporting patients throughout their surgical care journey.
The Ideal Candidate Will:
- Be comfortable working in a fast-paced, high-volume environment
- Have prior surgery scheduling experience (preferred)
- Demonstrate strong teamwork and collaboration skills
- Provide excellent customer service with a patient-first mindset
- Exhibit strong organizational skills and attention to detail
- Be able to prioritize tasks effectively and manage multiple responsibilities
- Possess strong computer and administrative skills
- Be adaptable, dependable, and eager to support the needs of the practice
Purpose:
Coordinate and schedule patients for in-patient and outpatient surgical procedures. Assist the surgeon and the administrator in promoting, developing and monitoring all aspects of operations.
Responsibilities:
- Work directly with department to troubleshoot procedural and operations issues.
- Coordinate and monitor patient follow-up through the Refract Tracker and EPIC.
- Prepare and forward all necessary admission reservations/requisitions, including demographics and insurance information to hospitals.
- Coordinate cases and communicates with hospital personnel to obtain approval for hospital admissions.
- Discuss and coordinate financial arrangements prior to surgery including the collection of pre-payments.
- Ensure that informed consents are signed.
- Provide patients with pre and postoperative instruction according to service specific guidelines.
- Coordinate patient education seminars and schedules physicians accordingly.
- Collect data for research study.
- Schedule pre-screening exams, diagnostic testing, post-operative appointments and surgical cases for all patients.
- Ensure all billing and insurance information is current and accurate.
- Complete special projects as assigned.
- Act as liaison between patient and referring physicians.
- Obtain pre-certification and/or referral prior to the date of the procedure.
- Coordinate and track internal and external marketing efforts.
- Attend and schedule department meetings.
- Answer and respond to all incoming telephone inquiries regarding surgery and provides educational material, both verbally and through printed materials.
Salary : $1,000 - $1,000,000