Supr, Patient Access-Rev Cycle- UPMC West Shore

Purpose:
Perform a wide variety of functions dependent on the needs of the department. Responsible for technical support, cognizant skills required for other roles in the department, staff direction and development, leadership, accountability for key performance indicators, quality improvement, continuing education activities and supervision of associates. Need to ensure that methodologies, policies and procedures are deployed to guarantee the highest quality standards with extraordinary customer service as the goal. Need to demonstrate the philosophies and core values of UPMC in performance of duties.

Responsibilities:
 

• Performs in accordance with system-wide competencies/behaviors.
• Performs other duties as assigned.
• Oversees the 24/7, including weekends and holidays, operations of the on-site Arrival staff which includes on call coverage, working vacant shifts, call offs and absences.
• Completes department schedule, weekly time/attendance and monitors PTO requests to ensure staffing coverage. 
• Manage overtime keeping within budgetary requirements.
• Participate in new associate meet & greets and interviews working with Talent Acquisition to finalize the hiring process. 
• Collaborate with the manager and utilizes other resources regarding personal issues and/or situations that have real or potential impact on the department and/or institution.
• Develop and update work specific procedural and policy documentation.
• Follow up on customer complaints and issues; ensure problem resolution and corrective action for long term solution.
• Foster an environment that encourages associate growth and development. 
• Serve as a coach, mentor, team builder and facilitator. 
• Provides on call support to staff in the event of problems and/or staffing concerns.
•  Serves as a resource person for technical and/or operational questions as a liaison with clinical and non-clinical departments ensuring highest standards of data integrity is met. 
• Identify problems; define alternatives and recommends practical efficient solutions.
• Participate in assigned committees, special project task and work groups as directed by department management.
• Represent department in the absence of the manager. Make effective decisions within the scope of delegated authority.
• Responsible for training new associates and provide ongoing education and communication to staff. 
• Review to ensure 100% compliance with uLearn requirements is met. 
• Evaluates staff to ensure compliance with departmental competencies is met invoking additional training as needed.
• Support and contribute to UPMC core values and guiding principles of Your Care. 
• Our Commitment and abide by all UPMC departmental policies, procedures and goals in the process of performing all job responsibilities. 
• Incorporates acts of dignity and respect in daily interactions, utilizing & modeling AIDET Promise.