Supervisor, Ocular Imaging Tech

UPMC Mercy Vision Institute, located at 1622 Locust Street, Pittsburgh, PA 15219, is seeking a Supervisor, Ocular Imaging Technician to join our team. This full-time, daylight position operates Monday through Friday between 7:00 a.m. and 5:00 p.m., based on clinic needs. The Supervisor will actively perform ocular imaging duties while also providing leadership, supervision, and hands-on training for the imaging team to ensure high-quality patient care and efficient clinic workflow. The ideal candidate will demonstrate strong technical expertise, excellent communication skills, and the ability to mentor and support staff in a fast-paced clinical environment.

Responsibilities:

• Supports and contributes to UPMC service excellence mission and abides by all UPMC departmental policies, procedures, and goals in the process of performing all job responsibilities.
• Serves as the primary resource in the UPMC Vision Institute ? Mercy Office location for all IT network, database and troubleshooting issues for all Ophthalmic Imaging, Photography and Testing equipment within the UPMC Vision Institute imaging department. Works alongside UPMC IT/ITG group and vendors to minimize interruptions in patient care and service. Assists in the ongoing development and maintenance of the Ocular Imaging department?s custom database for image and storage retrieval. Maintains viability of interface protocols utilized to exchange data and images among various department devices and databases.
• Responsible for the maintenance, software upgrade installation, calibration testing, and archival of all device-based information. Responsible for ensuring that the equipment and related software is functioning within acceptable parameters and ensures the data storage and archival is current and secure. Works closely with the practice managers to ensure continued access and functionality of the Imaging Database in order to support valid patient testing, patient tracking and identification of potential study subjects through standard querying techniques.
• Participates in the testing and development of experimental devices. Develops data export solutions for optimal information transmission from experimental imaging devices to department databases. Assist with beta-testing of experimental devices and related software packages. Delivers testing results to manufacturers and developers per testing guidelines.
• Ability to operate wide range of Ophthalmic Imaging Equipment within the UPMC Eye Vision Institute?s Ocular Imaging Department in order to facilitate research, scientific, academic and clinical activities. Equipment utilization includes but is not limited to OCT (Cirrus and Spectralis), HVF, UBM, 3D Ultrasound, Optos, along with a wide variety of Fundus, Fluorescein and Stereo Disc Cameras.
• Quality Assurance-responsible to ensure the accuracy and quality of all scans and images obtained is of the highest caliber. Identifies and resolves issues promptly to minimize disruption to delivery of patient care. Responsible to ensure all images are submitted to FORUM database with accuracy and in a timely fashion.
• Responsible for data collection and preparation of research study reports in accordance with study protocol requirements. Ability to extract electronic information from multiple sources.
• Ensures that the format and content of reports is consistent with study requirements. Submits study reports to various external organizations in accordance with protocol designs, including image reading centers, device developers, research investigators, and other academic-related institutions and organizations.
• Use IPROC home, MPS, and daily testing orders reports to inform their clinic flow within the assigned pod. Decide if same day add on testing can be accommodated (considering all others in the clinic).
• Lead the daily huddles with direct reports and Pod Coordinators and assign imaging needs for each pod. This daily task will ensure the entire team has a plan for each day on how patients will be roomed, transported, tested to ensure no wait.
• Responsible for 8-9 direct reports in engagement, training, payroll, reviews, discussions, and other administrative managerial needs.
• Support imaging patients when needed. Ensure that all imaging equipment within each POD is utilized, inspected/updated and cleaned according to regulations.
• Performs all other related duties, assignments and projects as requested by the Practice Manager.