Service Coordinator I (Housing Case Management- Erie)

In Erie County hundreds of individuals and families experience chronic homelessness each year, while many others face ongoing housing instability. Behind every number is a person in need of stability, dignity, and support.

UPMC Western Behavioral Health at Safe Harbor is growing and seeking a compassionate, motivated Service Coordinator I to join our Housing Case Management team. In this role, you won’t just support individuals, you’ll be on the front lines of change, helping people rebuild their lives and rediscover hope.

At the heart of this work is a nationally recognized, evidence-based Housing First model that follows the approach of providing immediate, permanent, low barrier housing to people experiencing homelessness, with supportive services offered voluntarily. Safe, stable housing is the foundation for lasting wellness and meaningful recovery grounded in the powerful belief that housing is healthcare. 

Through strong partnerships across the community, our Housing Case Management program is committed to ending homelessness in our county by providing housing navigation and placement support and ongoing, enhanced case management.

Working alongside UPMC Health Plan’s Community Team, housing providers, and community agencies and providers, you’ll support individuals facing housing instability, including those living on the streets, in shelters, couch surfing, or at risk of losing their housing. Our program also prioritizes those who are fleeing domestic or interpersonal violence and individuals whose health is directly impacted by their living conditions.

Key Information: 

• Schedule: M-F, primarily 1st Shift. Flexibility required to work some non-traditional hours to meet the needs of clients. 

• On-Call: Future plans for an on-call system by staff rotation for a 24/7/365 support. 

• Requirements: 

  • Must have a completed bachelor's degree (pending graduates welcome to apply!) 

  • Must hold a valid driver's license & be agreeable to transporting clients in an agency vehicle

• Preferred experience: case management, mental health, substance use, and/or work with homeless or housing unstable individuals 

At Safe Harbor we’re proud to offer a supportive and nurturing work environment where your professional growth is a top priority. Our Total Rewards Program goes beyond healthcare, providing comprehensive benefits to support your overall well-being. To further invest in your future, we are excited to offer a sign-on bonus of $3,000! If you’re passionate about making a real, tangible difference in the lives of those in our community, we warmly invite you to apply today!

Responsibilities:
 

• Coordinates mental health services, leading advocacy and promoting recovery through independent judgment and discretion. 
• Develop and implement comprehensive service plans in collaboration with individuals, families and support systems. 
• Facilitates interdisciplinary meetings, ensuring individuals needs are met and services are accessible. 
• Provide support connecting individuals with internal and external resources. 

• Maintain accurate records, participate in training and stay up to date on best practices and recovery-orientated services.