What are the responsibilities and job description for the Residential Assistant position at UPMC?
We are a licensed personal care home specializing in the admission of individuals with mental health diagnoses. Staff receive comprehensive training, including medication administration, CPR, first aid, direct care, and crisis intervention. As a small facility, we emphasize a supportive, home-like environment that promotes resident stability and well-being.
The personal care home is managed and operated in accordance with agency policies and procedures, with a focus on efficiency, cost-effectiveness, and full regulatory compliance.
Responsibilities:
Crisis & Resident Support
- Assess, respond to, and document resident crises.
- Provide supportive counseling and ongoing resident monitoring.
Resident Care & Engagement
- Support personal care, nutrition, leisure, and skill development.
- Facilitate individual and group therapeutic activities.
Facility Operations
- Manage daily personal care home operations.
- Orient residents, resolve conflicts, and maintain records.
- Ensure safe living standards per agency and PA regulations.
Coordination & Compliance
- Serve as liaison with community agencies and treatment providers.
- Participate in quality improvement, training, and agency activities.
- Maintain confidentiality and adhere to policies and professional standards.
Safety & Service Quality
- Promote safety, quality service delivery, and agency mission.
- Promote resident skill development in cooperation with the client's treatment team.
- Demonstrate support of Agency mission and philosophy in delivery of services.
- Work to achieve and maintain quality and customer satisfaction in the delivery of services to internal/external customers.
- Promote personal and co-worker safety during work duties.