What are the responsibilities and job description for the Referral Coordinator, Associate position at UPMC?
UPMC Home Health is hiring a full-time Referral Coordinator for our team working Monday-Friday from 8:00 AM-4:30 PM. This position will be fully remote following a REQUIRED in-person orientation period in Seven Fields, PA. This position does not currently have weekend shifts but may change in the future.
Responsibilities:
- Manage incoming calls to the intake department and effectively problem-solve, transfer, or coordinate timely as appropriate.
- Manage multiple referral inquiries across interaction types including telephonic, fax, electronic health records, online, and email.
- Initiate required referral documentation and complete referral shell.
- Leverage multiple systems to handle inquiries for home-based service types to meet patient and department needs.
- Follow up on and document interactions with referral sources and prospective patients.
- Conduct outbound follow-up calls in accordance with departmental initiatives.
- Provide exemplary customer service by being proactive and responsive to all customer requests.
- Understand, coordinate, and effectively communicate information regarding referrals across multiple business areas.
- Remain current on all department policies, procedures, and modifications.
- Attend all department meetings and trainings as scheduled.