What are the responsibilities and job description for the Program Supervisor position at UPMC?
IDD Residential has a long tenured team of supervisors and Direct Support Professionals (DSPs). It is an enjoyable work environment. This position will supervise between 12-25 DSPs. The clients served are typically 3 per home, however, they can also range from 1 to 5 person homes. This Program Supervisor position requires flexibility with schedule and requires on-call responsibilities for 1 week every 5 weeks. The Program Supervisor must be able to travel between two to three different work locations.
Responsibilities:
· Lead and support hiring, promotions, and disciplinary actions in coordination with Human Resources. Interview candidates and collaborate with HR to screen and select staff
· Define and evaluate annual strategic goals aligned with the service line’s mission. Ensure compliance with program, institute, and regulatory policies and procedures
· Develop and monitor outcome measures to demonstrate program effectiveness. Conduct timely individual performance evaluations for staff
· Oversee and coordinate all daily program operations, including clinical and administrative functions. Monitor and manage all active and incoming cases across program services
· Supervise staff onboarding, orientation, and required ongoing training
· Assess prior-year program goals to inform strategic planning for the upcoming fiscal year
· Provide regular clinical and administrative supervision to program staff. Oversee the completion and flow of clinical documentation. Coordinate and deliver group training and individual supervision for staff
· Participate in internal and external meetings as required
· Monitor program productivity and performance metrics. Collaborate with leadership to develop and expand services to meet target population needs. Develop, manage, and maintain the program within the approved budget.