What are the responsibilities and job description for the Pre-Service Financial Counselor position at UPMC?
Purpose:
Do you have experience with medical insurance? Are you looking to help educate patients on their financial obligations? UPMC is hiring a full-time Pre-Service Financial Counselor to assist the Patient Advocacy department. The position would work Monday-Friday from 8:00am-4:30pm and is eligible to work from home.
The Pre-Service Financial Counselor is responsible for creating accurate estimates utilizing the EPIC estimator, contacting patients to financially counsel them on their estimates, offering the appropriate pre-pay discounting, and collecting patient responsibilities for pre-scheduled hospital-based services.
If you are enthusiastic about assisting patients and are up for the challenge, apply today!
Responsibilities:
- Create timely and accurate price estimates by utilizing the EPIC estimator tool.
- Utilize insurance websites or hotlines to confirm eligibility and benefits, reviewing appropriate fee schedules to determine correct charges and apply all information to ascertain patient liability.
- Assist patients with explaining their insurance benefits.
- Deliver price estimates to patients in a courteous and knowledgeable manner, providing clarification about the patient's benefits if requested.
- Collect patient responsibilities using IVR system or other credit card and payment options.
- Document appropriate account activity in system(s).
- Liaise with physician offices, internal departments and insurance companies to develop accurate estimate if requests are vague or incomplete.
- Refrain from disclosing or revealing confidential information to any person and do not access patient or coworker records (either electronic or files) except as specifically necessary to perform job duties.
- Attend all mandatory training as defined in UPMC and Revenue Cycle Policies and Procedures manuals.
- Perform duties and job responsibilities in a manner which promotes the core values of UPMC (Quality and Safety, Dignity and Respect, Caring and Listening, Excellence and Innovation, Responsibility and Integrity) in all consumer and UPMC interactions.
- Monitor the various work lists and work queues to ensure the appropriate follow-up within the expected time periods.
- Resolve complex outstanding patient issues.
- Perform benefit education and financial counseling on potential out of pocket expenses for patients who have services scheduled.
- Maintain department productivity levels.
- Maintain compliance with quality standards.
Salary : $1,000 - $1,000,000