What are the responsibilities and job description for the Platform Engineer, Lead (ServiceNow) position at UPMC?
New Position! UPMC is hiring a full-time Platform Engineer- Lead. This opportunity offers work life balance with an excellent total rewards package. The hiring manager is looking for a Platform Engineer who has ServiceNow development expertise, technical leadership, and agile software delivery skills. APPLY NOW!
Work Location: Fully Remote
Work Hours: Day Shift with Core Business hours. Eastern standard time.
Purpose:
The Platform Engineer - Lead provides technical leadership for the ServiceNow IT Service Management (ITSM) engineering team and is responsible for the design, development, support, and continuous improvement of the Incident, Major Incident, Change, Request, Problem, Knowledge, and related platform capabilities. This role leads a team of Platform Engineers while remaining actively engaged in solution design and development. The Platform Engineer - Lead works closely with Process Owners, Architects, Platform Engineering leadership, and business stakeholders to deliver scalable, secure, and maintainable solutions that align with enterprise architecture, operational objectives, and organizational standards. This individual is responsible for maintaining the technical health and architecture of the team's solutions while promoting engineering best practices, operational excellence, and continuous improvement.
Responsibilities:
· Lead ITSM Platform engineering team.
· Develop ServiceNow solutions.
· Lead Agile delivery.
· Manage releases and production support.
· Mentor platform engineers.
· Review incoming user stories and technical requirements to ensure they are complete, technically sound, and aligned with platform architecture and organizational standards.
· Participate in Agile ceremonies including backlog refinement, sprint planning, estimation, daily standups, sprint reviews, and retrospectives while collaborating with Process Owners, and stakeholders throughout the software development lifecycle.
· Coordinate and support User Acceptance Testing (UAT), defect resolution, and production-readiness activities.
· Troubleshoot complex production issues, perform root cause analysis, and implement long-term corrective actions.
· Participate in a rotating on-call support schedule to provide operational support for the ServiceNow platform and respond to production incidents as needed.
· Develop and maintain technical documentation, solution designs, operational procedures, and support documentation.
· Collaborate with Enterprise Architecture, Security, Infrastructure, Integration, and business teams to design and implement enterprise solutions.
· Promote Agile DevOps principles and engineering best practices throughout the software development lifecycle.
· Contribute to platform roadmaps, technical strategy, continuous improvement initiatives, and adoption of new platform capabilities while ensuring solutions remain reliable, secure, supportable, and aligned with organizational objective
Salary : $1,000 - $1,000,000