What are the responsibilities and job description for the Patient Svcs Representative position at UPMC?
Join Our Team at UPMC Mercy Vision Institute!
Are you looking for a rewarding role where you can make a difference every day? At the Mercy Pavilion, we pride ourselves on delivering exceptional eye care in a welcoming, patient-focused environment. As a Patient Services Representative, you’ll be part of a dedicated team that supports a high-volume ophthalmology practice, helping hundreds of patients receive the care they need. If you thrive in a fast-paced setting and enjoy working with people, we’d love to have you on our team!
This role will work Monday through Friday daylight hours (Start time varies based on clinic needs but office is open most days from 6:45 am to 5:30pm). 5% travel will be required for coverage at other office locations.
Responsibilities:
Responsibilities:
- Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
- Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
- Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
- Schedule or connect patient to resources to schedule for ancillary services at checkout
- Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
- Assist patients in education of financial responsibility and connect them to advocacy resources as needed
- Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
- Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
- Promote MyUPMC patient portal and assist patients in registration when applicable
- Collect copayments and any other applicable patient payments at the point of service
- Provide a warm greeting for all patients
- Register patients in Biometrics (fingerprint recognition) program and explain benefits
- Confirm and/or update patient registration information at checkout
- Appropriately distribute / triage phone calls to other areas and / or clinical providers
- Schedule follow-up appointments within the practice at checkout