What are the responsibilities and job description for the Patient Svcs Representative- UPMC Vision Institute-Oakland position at UPMC?
As a Patient Services Representative with the UPMC Vision Institute in Oakland, you’ll be a welcoming and reliable point of contact for patients at our 203 Lothrop Street clinic. You’ll work daylight hours Monday through Friday, rotating between 7 a.m. and 5 p.m. depending on clinic flow, with no evening or weekend shifts. To support consistent patient access, you’ll also travel approximately 25% of the time to our satellite offices in Shadyside, Forbes, Mercy, St. Margaret’s, Monroeville, Wexford, Bethel Park, and Natrona Heights. This role is ideal for someone who thrives in a collaborative, patient‑focused environment.
Responsibilities:
- Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
- Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
- Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
- Schedule or connect patient to resources to schedule for ancillary services at checkout
- Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
- Assist patients in education of financial responsibility and connect them to advocacy resources as needed
- Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
- Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
- Promote MyUPMC patient portal and assist patients in registration when applicable
- Collect copayments and any other applicable patient payments at the point of service
- Provide a warm greeting for all patients
- Register patients in Biometrics (fingerprint recognition) program and explain benefits
- Confirm and/or update patient registration information at checkout
- Appropriately distribute / triage phone calls to other areas and / or clinical providers
- Schedule follow-up appointments within the practice at checkout
Salary : $1,000 - $1,000,000