What are the responsibilities and job description for the Patient Svcs Representative (ENT Washington) position at UPMC?
UPMC is hiring a Patient Services Representative to support University Ear, Nose, and Throat – Washington, located at 460 Washington Road, Suite 8, Washington, PA 15301. This role works Monday through Friday from 8:00 AM to 4:30 PM with approximately 10% travel required, and offers free on-site parking. The Patient Services Representative will serve as the first point of contact for patients, providing exceptional customer service while managing front office responsibilities including patient check-in/check-out, scheduling appointments, verifying insurance, collecting co-pays, and maintaining accurate patient records within the electronic medical record system. The ideal candidate is detail-oriented, organized, and able to thrive in a fast-paced clinical environment while delivering a positive patient experience and supporting the overall efficiency of the practice.
Responsibilities:
Responsibilities:
- Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
- Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
- Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
- Schedule or connect patient to resources to schedule for ancillary services at checkout
- Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
- Assist patients in education of financial responsibility and connect them to advocacy resources as needed
- Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
- Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
- Promote MyUPMC patient portal and assist patients in registration when applicable
- Collect copayments and any other applicable patient payments at the point of service
- Provide a warm greeting for all patients
- Register patients in Biometrics (fingerprint recognition) program and explain benefits
- Confirm and/or update patient registration information at checkout
- Appropriately distribute / triage phone calls to other areas and / or clinical providers
- Schedule follow-up appointments within the practice at checkout
Salary : $1,000 - $1,000,000