What are the responsibilities and job description for the Patient Services Representative position at UPMC?
Patient Services Representative
UPMC Gastroenterology Associates
UPMC Gastroenterology Associates is seeking a friendly, organized, and patient-focused Patient Services Representative to join our team. This role is ideal for someone who enjoys working in a fast-paced specialty practice and is passionate about providing exceptional customer service while helping patients navigate their care journey. The position supports both front office operations and surgery scheduling activities within a collaborative gastroenterology practice.
Location
UPMC Gastroenterology Associates
- 899 Poplar Church Road, Camp Hill, PA
- 2035 Technology Parkway, Suite 200, Mechanicsburg, PA
Travel between both practice locations is required on a scheduled basis.
Schedule
- Full-Time
- Onsite position
- Day shift
- Hours vary between 7:30 a.m. and 5:00 p.m.
- Travel between Camp Hill and Mechanicsburg offices as scheduled.
Why Join UPMC Gastroenterology Associates?
- Collaborative and supportive team environment
- Opportunity to work in a busy specialty practice
- Variety in daily responsibilities
- Direct impact on patient experience and access to care
- Opportunity to develop expertise in surgery scheduling and specialty practice operations
Join UPMC Gastroenterology Associates and become part of a dedicated team committed to delivering outstanding patient care through teamwork, compassion, and exceptional service.
Responsibilities:
- Provide a warm, welcoming greeting to all patients.
- Guide patients through the use of self-arrival technology or check patients in at the front desk based on their individual preferences.
- Collect copayments and any other applicable patient payments at the point of service.
- Confirm and update patient registration information at checkout.
- Schedule follow-up appointments within the practice at checkout.
- Schedule or connect patients with appropriate resources for ancillary services at checkout.
- Help patients navigate the healthcare system by providing clear, understandable instructions and following up on unresolved questions or needs to ensure continuity of care.
- Understand the principles of service recovery and take appropriate action to address concerns and restore a positive patient experience when service expectations are not met.
- Register patients in the Biometrics (fingerprint recognition) program and explain its benefits.
- Promote the MyUPMC patient portal and assist patients with registration when applicable.
- Educate patients regarding their financial responsibility and connect them with advocacy resources as needed.
- Confirm and verify insurance benefits with appropriate carriers through online verification systems or telephone inquiries.
- Obtain patient or family member signatures for consent to treatment and financial responsibility in accordance with Health Insurance Portability and Accountability Act (HIPAA) regulations.
- Appropriately distribute and triage phone calls to other departments and clinical providers.
- Assist with administrative office duties, including scanning medical records and faxing documents.
- Remain knowledgeable about the navigation and usability of the UPMC Patient Portal and confidently communicate information patients need to successfully access health information and care services.
Salary : $1,000 - $1,000,000