Patient Service Coordinator (Altoona)

Are you someone who loves working with patients and wants to expand your skills in the front office? If so, you might be the perfect fit for our Patient Service Coordinator role!

As a full-time Patient Service Coordinator, you will be responsible for greeting and registering patients, scheduling appointments, verifying insurance, collecting co-pays, and providing excellent customer service. You will also assist the providers and clinical staff with patient care, such as taking vital signs, rooming and triaging patients, stocking supplies, and cleaning rooms.

This is a great opportunity for medical assistants who want to learn new aspects of the healthcare industry while still utilizing their patient care skills. You will work in a fast-paced, friendly, and supportive environment, where you can grow your career and make a difference in the lives of our patients.

• Position: Full-Time Patient Service Coordinator with the Altoona Surgery Center in Altoona, PA (800 Howard Avenue, Suite 1, Altoona, PA 16601)
• Schedule: Monday through Friday, daylight hours of 8am-4:30pm. No evenings, weekends, or holidays are required!

Join our mission to make a meaningful difference in the lives of our patients. Apply today and take the next step in your healthcare career with UPMC Hillman Cancer Center group!

Responsibilities:

• Completes vital signs, specimen testing and EKGs as needed.
• Organizes daily schedule of patients, greet patients and assigns rooms.
• Orders supplies for unit as necessary.
• Maintains competency requirements.
• Coordinates the ordering of blood products in collaboration with RNs, Blood Bank and Laboratory.
• Greets each person entering the clinic, identifies self and role. Explains processes and procedures to new patients and assists with paperwork.
• Participate in interdisciplinary activities such as staff meetings and other committees as assigned.
• Other Duties as Assigned.
• Maintain high visibility - Stationed in a prominent area in the clinic that is readily identifiable and accessible to customer.
• Anticipates and responds to meet customer needs.
• Respond appropriately to crisis situation as a team member.
• Participates in interdisciplinary activities such as staff meetings and other committees as assigned.
• Assists in the registration of patients to include verification and confirmation of health insurance coverage.
• Immediately report any situation that may impact safety of patients, visitors and staff.
• Provides front desk coverage as assigned.
• Continuously monitors environment and facilitates correction of any detraction from the appearance, comfort and safety of the clinic.
• Account for all customers in the clinic.
• Provides lobby/waiting room coordination and supervision.
• Serve as liaison between customer and clinic staff.
• Collects 100% of copays daily and correctly balances at the end of each day.
• Coordinates scheduling to include testing.
• Coordinates and manages the bone marrow biopsy schedule for multiple practitioners and bone marrow technician.