What are the responsibilities and job description for the Patient Relations Coord - UPMC East/McKeesport position at UPMC?
UPMC is currently hiring a fulltime Patient Relations Coordinator to join our team!
Whether you're looking for a collaborative team setting, excellent work-life balance or experience with an industry leader, our Patient Relations Coordinator opportunity offers many ways for you to get involved!
UPMC is currently seeking an organized and detail-minded individual to fill a fulltime Patient Relations Coordinator role supporting both our UPMC East and UPMC McKeesport campuses. This position will be scheduled Monday thru Friday – 8 am to 4 pm.
Candidates will be placed into the appropriate job title/salary grade based on experience and education.
Apply today to see where your career can go!
Purpose:
Function as a liaison between patients/families and hospital to provide the following services: communication about patient rights and responsibilities, submission and resolution of patient complaints/grievances in order to improve patient satisfaction. Support clinical care and ancillary services by alleviating inconvenience, elevating spirits, resolve and accommodate the special needs of patients and their families/visitors.
Responsibilities:
- Participate on committees related to family-centered care or service excellence.
- Assist volunteer activities associated with the Patient Representative function.
- Carry out requirements of complaint management policy and procedure.
- Respond to complaints, grievances, and requests for assistance or inquiries from patients and families seeking problem resolution with any aspect of their healthcare experience.
- Participate in care conferences as a support person for family members, providing assistance in understanding, interpreting and organizing information for inquiry resolution.
- Accurately document and report accounts of problems and activities on behalf of patients and families.
Salary : $1,000 - $1,000,000