What are the responsibilities and job description for the Patient & Guest Relations Rep position at UPMC?
Purpose:
UPMC Children's Hospital of Pittsburgh is currently seeking a Full-Time Patient & Guest Relations Rep. This position will work at the CHP Main Campus in Lawrenceville.
Provide directions, information and assistance to Hospital visitors, patients and guests. Answer or refer incoming calls appropriately. Serve as the Hospital's Patient and Guest Relations representative.
Responsibilities:
- Issue and manage visitor, patient, parent, vendor, contractor, and HB4Life access badges/cards.
- Provide exceptional customer service and serve as a hospital liaison for patients, families, and visitors.
- Assist with directions, hospital information, admissions, visitation policies, and general inquiries.
- Respond appropriately to medical, security, and patient care incidents, following reporting procedures.
- Train and orient volunteers and new Information Desk employees.
- Coordinate floral deliveries, donations, dropped-off items, and transportation assistance.
- Assist patients and visitors with wheelchair transport and facility navigation.
- Process valet parking transactions, courtesy tickets, amenity requests, and transportation support.
- Maintain patient confidentiality and enforce visitor control policies.
- Monitor lobby conditions and report maintenance or safety concerns.
- Process pre-admit patients and coordinate transport needs.
- Utilize hospital computer systems to access and communicate patient information.
Salary : $1,000 - $1,000,000