What are the responsibilities and job description for the Patient & Guest Relations Rep-Casual position at UPMC?
Join our team of Life Changers!
UPMC is hiring a Casual, Patient and Guest Relations Representative to support the hospital in Hanover.
This is NOT a full-time position, but a casual position.
Your hours will vary to fit the department needs.
Must have excellent customer service skills, as you will be assisting patients and visitors from vehicles into wheelchairs.
Schedule: Day/Evening shift with weekend requirement depending on department needs
Required to work one winter and summer holiday
Earliest start could be 6:00am and latest end time could be 9:00pm
Manager will discuss the specifics of the schedule during interview as you will not be required to work 6am-9pm
A pleasant work environment, and friendly team are just a few of our perks. Apply today!
Responsibilities:
Distribute parent, visitor and patient badges.
- Use common sense and departmental guidelines in the handling of medical and security emergencies.
- Provide for following the mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the clinical care of any patient.
Provide a positive impression of the Hospital by practicing good guest relations' skills and treating all individuals with respect and dignity.
- Train and orient volunteers and new employees at the Information Desk.
- Serve as Hospital liaison.
Deal with families and friends, aids in handling complaints and potentially unpleasant situations.
- Maintain log for dropped-off and pick-up items at the Information Desk.
- Provide physical assistance to customers to facilitate movement within our facility.
- May include transport via wheelchair.
- Respect patient confidentiality and withhold restrictive information.
- Greet Hospital guests, and provide appropriate verbal assistance, guidance and direction to visitors and patients as needed.
Serve as a reference source regarding visiting hours, directions, package delivery, general admitting and Hospital policies.
Maintain upkeep of Hospital lobby and report general maintenance and safety concerns.
Contact appropriate departments for timely retrieval of items.
- Monitor visitor controls and complies with the service-related visitation policy during non-visitor hours.
Use the personal computer
Salary : $1,000 - $1,000,000