Patient & Family Concierge - Senior Emergency Department

At UPMC Magee-Womens Hospital, we are more than a hospital — we are a trusted partner in every stage of a woman’s life. From groundbreaking research and advanced treatments to compassionate, personalized care, Magee has been a leader in women’s health for generations. Whether welcoming new life, supporting complex health needs, or guiding patients through every milestone, our experts combine innovation with empathy to deliver care that inspires confidence and comfort. UPMC Magee is honored to have been designated as a Magnet-designated hospital – twice! At Magee, we don’t just treat patients — we care for people, families, and futures. Join us and be part of a team that’s shaping the future of women’s health.

UPMC Magee-Womens Hospital is seeking a Full Time Patient & Family Concierge, Senior to support the Emergency Department! 

The Emergency Department is a state-of-the-art, 22-bed Level 3 Trauma unit that opened to the public in 2014. The ED handles critically ill patients and other emergency medical issues, including OB/GYN, geriatric, and medical-surgical including bariatric, orthopedic, oncology, and stroke patients. The majority of ED nurses at Magee are trained to perform forensic exams for sexual assault as well. Patient volume and acuity are variable and can change quickly, making the ED an extremely fast-paced, unpredictable environment where rapid problem-solving is necessary to address evolving needs and priorities. 

What can you Expect as a Patient & Family Concierge?

The Patient & Family Concierge is responsible for providing generalized, compassionate service and support to staff members, patients, families, and visitors during their stay within the hospital. This role assists with all communications regarding the department, accurately updates and maintains patient flow process and coordinate patient tests and procedures.

Assembles and serves meals according to diet orders, menus, and patient or guest specific requirements. Cleans, removes trash from, empties linen hampers, and organizes all assigned areas, including patient rooms, public areas, toilets, procedure rooms, offices, and patient-specific equipment. Replenishes supplies as needed. Orders unit specific supplies and equipment. Delivers supplies, equipment, medication and other materials to the patient units.

You will maintain par levels for designated supplies and forms including down time folders, maintain accurate unit communication including, but not limited to, promptly answering telephones, activating the paging system, facilitating timely faxing, distributing patient and unit mail, greeting and assisting visitors, physicians, and other staff members.

How does UPMC Support our Employees?

UPMC is committed to investing in our employees – financially, personally, and professionally –starting on day one of your career. From tackling student loans to advancing your career later in life, UPMC is the partner you need to succeed and thrive in your career.

Here are a few examples of how we support our employees:

·       Tuition reimbursement of up to $6,000* per academic year at any accredited institution, available to employees and their dependents (*amount varies based on job title and status)

·       An incomparable Total Rewards package

·       Top clinicians, leading researchers, and the most modern equipment and technology in health care today

Shifts/Hours: 

This role will work from 7am to 7pm, 11am to 11pm, and 7pm to 7am. This role will work rotating holidays and weekends. *Hours are subject to change based on business needs.