What are the responsibilities and job description for the Patient Delivery Rep, Rx Partners position at UPMC?
UPMC Rx Partners is looking for a casual Patient Delivery Re to join their dedicated team!
The Patient Delivery Rep coordinates and delivers products in an accurate, courteous, and timely manner. Assist the pharmacist in the performance of technical and clerical duties.
This is a casual role, working 2-3 days per week, mostly Monday through Friday. Occasional weekends as needed by the department.
Responsibilities:
- Obtain patients signature on specific forms.
- Organize and file pharmacy documentation as required.
- Handle customer complaints in a fair and empathetic manner.
- Cooperate and coordinate with other staff to ensure efficient deliveries.
- Meet expectations for customer satisfaction and anticipates customer needs.
- Deliver pharmaceuticals, supplies, and equipment in timely, safe and accountable manner.
- Promote UPMC culture by providing quality, comprehensive services to all customers through a team approach.
- Complete daily log in a timely manner.
- Assist in preparing packing lists/delivery tickets.
- Accept assignments willingly.
- Ensure that completed packing list/delivery tickets are forwarded to reimbursement.
- Assist in preparing orders for delivery.
- Perform various duties, such as shipping, receiving, and general warehouse cleaning.
- Cooperate with other staff members when planning and organizing operations services.
- Observe all company safety rules and regulations.
- Work effectively and maintain productivity.
- Maintain assigned vehicle in a clean and orderly condition; inform Manager of Pharmacy of mechanical problems.
- Pick up sharps containers and dispose of biohazards wastes properly.
- Pick up excess supplies and/or equipment when patient is off service. Process returned supplies and/or equipment according to policy.
- Maintain accurate and complete records in compliance with State, local, and Federal laws and/or regulations (including FDA, DOT,OSHA,etc.)
- Maintain confidentiality of patient information.
- Document directions to patients home and files accordingly.