What are the responsibilities and job description for the Office Manager position at UPMC?
Practice Manager – Orthopedic Care
Location: UPMC Hanover Orthopedic Care
Practice Locations (Required working at both):
- 250 Fame Avenue, Hanover, PA
- 2201 Brunswick Drive, Hanover, PA
Schedule:
- Day Shift
- Monday – Friday
- Standard business hours
- No weekends or holidays
UPMC Hanover Orthopedic Care is seeking a Practice Manager to oversee daily operations across two orthopedic practice locations in Hanover, PA. This leadership role is responsible for supporting providers, front-office staff, and clinical operations while ensuring efficient workflows, exceptional patient experiences, and achievement of departmental goals. The Practice Manager will collaborate closely with physicians and staff across multiple orthopedic specialties to maintain high-quality patient care and operational excellence.
- Manage the day-to-day operations of two orthopedic practice locations.
- Provide leadership, guidance, and support to clinic staff and front-office teams.
- Partner with providers to optimize patient flow, scheduling, and clinic efficiency.
- Monitor operational performance and implement process improvements to enhance patient and staff experience.
- Ensure compliance with organizational policies, regulatory requirements, and quality standards.
- Foster a positive and collaborative work environment focused on patient-centered care.
- Assist with staffing, onboarding, training, and ongoing employee development.
- Support financial, operational, and patient satisfaction goals for the practice.
- Coordinate communication and collaboration across providers, staff, and leadership teams.
Why Join UPMC Hanover Orthopedic Care?
- Opportunity to work within a growing orthopedic service line.
- Collaborative environment with orthopedic surgeons and specialists.
- Exposure to a diverse range of specialties including:
- Orthopedic Surgery
- Spine Care
- Sports Medicine
- Pain Medicine
- Podiatry
- Leadership role with direct impact on practice operations, patient care, and team success.
- Supportive culture dedicated to clinical excellence and continuous improvement.
Responsibilities:
- Anticipate scheduling issues when members of the staff are not scheduled.
- Coordinate and staff laser templates, ensuring that patients are properly scheduled.
- Review patient schedules routinely to troubleshoot for overbooked clinics, as well as staffing in respective areas of the department.
- Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.
- Maintain correspondence with the Practice Manager concerning personnel, human resource, supplies, and patient issues.
- Order all supplies and services as needed for this practice.
- Be cognizant of and apply relative administrative, UPP, and departmental policies and procedures for the protection of the patients, staff and department.
- Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.
- Ensure that the clinical environment is patient friendly, appropriate for staff and physicians to work and be productive by working closely with the staff and physicians responding to issues and problem-solving.
- Provide and coordinate maintenance on all equipment used by the clinical staff of the department.
Salary : $1,000 - $1,000,000