Office Manager (Genetic and Genomic Medicine)

UPMC Department of Pediatrics is hiring a full-time Office Manager to join the Division of Genetic and Genomic Medicine at the Children's Hospital of Pittsburgh. This is a Monday through Friday daylight position, where the Office Manager will  provide administrative and operational leadership in support of the Division of Genetic and Genomic Medicine. Primary responsibilities include managing a team of administrative support staff, overseeing daily office operations, maintaining multiple scheduling platforms, supporting ongoing scheduling and operational transitions, addressing workflow issues, and partnering with clinical and operational leaders to ensure efficient, high-quality division operations. The ideal candidate will be excited to lead, support, and develop a high-performing administrative team.

The Division of Genetic and Genomic Medicine is a highly collaborative, mission-driven department that supports specialized pediatric genetics services across a growing clinical division. This position offers the opportunity to work closely with an experienced interdisciplinary team, contribute to meaningful patient care operations, and help support process improvement within a specialized and evolving area of medicine.

Purpose:
Manages the timely and organized operation of the general services of the Center including scheduling, coordinating templates, coordinating all operational tasks, and assisting the director of the center on a daily basis. Ability to order all supplies utilized in the clinical area and for coordinating the maintenance of the equipment.

Responsibilities:
 

• Anticipate scheduling issues when members of the staff are not scheduled.
• Coordinate and staff laser templates, ensuring that patients are properly scheduled.
• Review patient schedules routinely to troubleshoot for overbooked clinics, as well as staffing in respective areas of the department.
• Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.
• Maintain correspondence with the Practice Manager concerning personnel, human resource, supplies, and patient issues.
• Order all supplies and services as needed for this practice.
• Be cognizant of and apply relative administrative, UPP, and departmental policies and procedures for the protection of the patients, staff and department.
• Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.
• Ensure that the clinical environment is patient friendly, appropriate for staff and physicians to work and be productive by working closely with the staff and physicians responding to issues and problem-solving.
• Provide and coordinate maintenance on all equipment used by the clinical staff of the department.