What are the responsibilities and job description for the Office Assistant position at UPMC?
UPMC Western Maryland is looking for a compassionate and service-oriented Office Assistant to support our Inpatient Rehab Unit and Outpatient Physical Therapy Clinic.
This is a part-time, 32 hr/wk position and will include weekends and holidays. The hours will be split between our Inpatient Rehab Unit and our Outpatient Physical Therapy Clinic. Candidates will be placed in appropriate job title based on education/experience.
As the Office Assistant you are responsible for making and scheduling patient appointments in an efficient and timely manner. Assists customers in person and on the phone, providing information, and communicating with various departments. Obtains and enters complete demographic and insurance information.
Responsibilities:
- Verify necessary information and records in the medical record and computerized scheduling system.
- Schedule, coordinate, and reschedule patients' appointments. Relay necessary messages to staff and providers.
- Greet and register patients in a polite, prompt, helpful manner. Provide any necessary instructions/directions. Inform the appropriate department/person of the person's arrival, performing appropriate check-in and check-out functions.
- Maintain a clean, orderly waiting area, including beverage area and reading materials.
- Prepare patient charts for upcoming appointments.
- Answer telephone, screens calls, takes messages, and provides information.
- Maintain and update current information on physicians' schedules, ensuring that patients are scheduled properly and appointments are confirmed.
- Complete necessary paperwork such as encounter forms and referrals. Use the computer system to generate the information necessary for billing.
- Answer questions regarding patient appointments and testing.
- Complies with all UPMC Health System policies and procedures.
- Maintain strict confidentiality related to medical records and other data.
- Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation, and other tasks.
Salary : $18 - $27
