What are the responsibilities and job description for the Office Assistant I position at UPMC?
UPMC Chautauqua Imaging - Office Assistant
Are you customer-focused, organized, and looking for a stable daylight schedule in healthcare with opportunities to grow your skills? UPMC Chautauqua Imaging is seeking a Full-Time Office Assistant to join our collaborative and patient-centered imaging team.
This is an excellent opportunity to be part of a trusted healthcare organization where your work directly supports patient care and smooth clinical operations.
- No travel required
- Normally daylight hours, generally between 7:00 AM and 5:00 PM (8-hour shifts)
- Occasional coverage until 9:00 PM as needed
- Rotating weekend shift every 4 weeks
- Consistent, predictable scheduling in a professional imaging environment
Why join our team?
- Opportunity to cross-train in administrative support across multiple Imaging modalities
- Be part of a supportive, team-oriented healthcare environment
- Build valuable experience in patient access, scheduling, and medical administration
- Make a meaningful impact by helping patients navigate their care smoothly and efficiently
If you’re looking for a dependable schedule, opportunities to grow, and the chance to support patients at every step of their imaging experience, UPMC Chautauqua Imaging would love to hear from you.
Responsible for making and scheduling patient appointments in an efficient and timely manner. Assists customers in person and on the phone, providing information, and communicating with various departments. Obtains and enters complete demographic and insurance information.
Responsibilities:
- Verify necessary information and records in the medical record and computerized scheduling system.
- Schedule, coordinate, and reschedule patient's appointments. Relay necessary messages to staff and providers.
- Greet and register patients in a polite, prompt, helpful manner. Provide any necessary instructions/directions. Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.
- Maintain clean, orderly waiting area including beverage area and reading materials.
- Prepare patient charts for upcoming appointments.
- Answer telephone, screens calls, takes messages, and provides information.
- Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
- Complete necessary paperwork such as encounter forms and referrals. Use computer system to generate information necessary for billing.
- Answer questions regarding patient appointments and testing.
- Complies with all UPMC Health System policies and procedures. Maintain strict confidentiality related to medical records and other data.
- Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.