What are the responsibilities and job description for the Office Assistant I - GLPP Silver Creek position at UPMC?
Join the team at GLPP Silver Creek as an Office Assistant I and help create a welcoming, efficient experience for our patients. In this role, you will coordinate appointments, manage patient information, and support daily front office operations while delivering outstanding customer service. We are seeking a detail-oriented and organized professional who thrives in a fast-paced medical setting. Experience with Epic is preferred but not required.
This full-time position will work Monday through Friday with some flexibility with scheduling based on office hours. No holidays or weekends are required. Occasional travel to other office locations may be required based on staffing needs.
Title and starting pay rate of this position may vary based on years of experience.
Responsibilities:
- Verify necessary information and records in the medical record and computerized scheduling system.
- Schedule, coordinate, and reschedule patient's appointments.
- Relay necessary messages to staff and providers.
- Greet and register patients in a polite, prompt, helpful manner.
- Provide any necessary instructions/directions.
- Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.
- Maintain clean, orderly waiting area including beverage area and reading materials.
- Prepare patient charts for upcoming appointments.
- Answer telephone, screens calls, takes messages, and provides information.
- Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
- Complete necessary paperwork such as encounter forms and referrals.
- Use computer system to generate information necessary for billing.
- Answer questions regarding patient appointments and testing.
- Complies with all UPMC Health System policies and procedures.
- Maintain strict confidentiality related to medical records and other data.
- Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.