What are the responsibilities and job description for the Network Operations Center (NOC) Analyst - Associate position at UPMC?
UPMC is looking for a NOC (Network Operations Center) Analyst Associate to join their team. This role will be Fully on-site (WFH technology available for short -term or emergency needs. Will only be accepting candidates within the PA area since this role will be ON-SITE.
The shift will be 7PM-7AM
Week 1 Thursday / Friday / Saturday
Week 2 Sunday / Thursday / Friday / Saturday
2 week period is 84 hours (4 hours OT)
Description
The NOC Analyst Associate supports a 24x7x365 Network Operations Center responsible for monitoring, maintaining, and restoring UPMC’s enterprise data and voice networks. This role performs real-time surveillance of a large multi-vendor environment, ensuring network uptime, performance, and SLA compliance. Using a suite of enterprise monitoring tools, the analyst responds to alerts, troubleshoots issues across switches, routers, firewalls, and WAN circuits, and works toward rapid incident resolution.
The position collaborates closely with senior NOC staff, network engineering teams, and external service providers to escalate, coordinate, and communicate issues effectively.
Key Responsibilities
• Deliver strong customer service and communicate effectively with technical teams, vendors, and internal stakeholders.
• Monitor the enterprise network using tools such as Stablenet, Nokia Wavesuite/NFM-P, Splunk, and Palo Alto Panorama.
• Interpret and explain network topologies, hardware functions, routing behaviors, and protocol operations.
• Respond to alarms, outages, and abnormal network conditions following established incident response procedures.
• Troubleshoot network issues across switches, routers, firewalls, and related devices with a focus on immediate resolution when possible.
• Coordinate testing and repair of WAN circuits with telecom carriers and service providers.
• Create, update, and maintain technical documentation including network diagrams, procedures, and troubleshooting guidelines.
• Assist with installation and deployment of network equipment (switches, routers, servers, etc.) as part of projects and initiatives.
• Provide Level 1 support across UPMC’s network infrastructure.
• Maintain data center and facility wiring/fiber documentation, cross-connect details, and physical network layouts.
• Collaborate with team members to complete tasks and projects; adapt to changing priorities and operational needs.
• Uphold data confidentiality and security standards across all systems and interactions.
• Engage in continuous learning, training, and mentorship opportunities to expand technical skill sets and stay current with organizational technology standards.
• Prepare clear written and verbal communications for technical and non-technical audiences.