What are the responsibilities and job description for the Medical Assistant, Senior - UPMC Bayfront Ear, Nose, and Throat position at UPMC?
UPMC’s Bayfront Ear, Nose and Throat office is seeking a motivated Medical Assistant Sr. to join our team in a dynamic role that blends both clinical and clerical responsibilities. This position offers the exciting opportunity to assist with in‑office procedures while also expanding your skill set through exposure to Allergy and Audiology services. Candidates with EMR experience, patient care experience, and strong skills in taking vitals are preferred, as these abilities help support efficient workflows and high‑quality patient care. If you are looking to grow your career in a supportive specialty setting, we encourage you to apply and become a key part of our team.
This full-time position will work Monday through Friday from 8:00am to 5:30pm. Occasional Saturday shifts from 7:30am to 12:30pm may be required. No holidays or evenings are required.
Title and starting pay rate of this position may vary based on years of experience. We will consider candidates for the Medical Assistant level if they do not meet the qualifications for the Medical Assistant Sr. role.
Responsibilities:
- Guides workflow and/or assigns tasks to other clinical staff.
- Assist management staff with supervisory activities.
- Participates with creation and implementation of departmental goals, processes and procedures.
- Mentors, orients and provides ongoing training to current and new staff members.
- Serve as the department super user for Epic Care.
- Work directly with Manager to identify opportunities for improvement with regards to Clinical/Non-Clinical functions, Infection Control Procedures, and Patient Assessments.
- Guide routine meetings with staff to communicate procedural changes to improve service quality and patient safety.
- Must be responsible and demonstrate proficiency in all practice category specific tasks.
- Send/receive patient medical records in accordance with Health Insurance Portability and Accountability Act (HIPAA) and other state and federal regulations.
- Obtain lab/x-ray reports, hospital notes, referral information, etc.
- Complete forms/requisitions as needed.
- Schedule appointments.
- Verify insurance coverage and patient demographics.
- Prepare and managing charts to ensure information completed and filed appropriately.
- Other front office responsibilities, as required.
- Prepare patient rooms, set up instruments and equipment according to department protocol.
- Clean exam/procedure rooms, instruments and equipment between patient visits to maintain infection control.
- Clean according to scheduled maintenance program and keeping appropriate records.
- Manage inventory of supplies; restocking exam/procedure rooms.
- Check schedules and organizing patient flow.
- Accompany patients to exam/procedure room.
- Assist patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam, etc.
- Collect patient information/history; taking vitals, performing screenings per provider guidelines.
- Relay instructions to patients/families.
- May provide more individualized patient/family education and supportive counseling as needed.
- Answering calls and providing pertinent information including patient education as directed.
- Under the direction and supervision of a physician, administer injectable medication and vaccines when appropriate.
- Perform phlebotomy, EKG's, and level one labs.
- Perform clinic procedures according to policy and procedure. Assist physicians with procedures.
- Document patient information into the medical record.
- Comply with requirements of appropriate regulatory agencies (i.e., OSHA, CLIA, PA Department of Health).
- Maintain strict confidentiality related to medical records and other data.
- Comply with all UPMC Health System policies and procedures.