What are the responsibilities and job description for the LPN - Call Center position at UPMC?
UPMC Altoona Regional Health Services is hiring a full-time LPN - Call Center to answer all incoming phone calls in the call center and respond to patients with the physician's answers. This role will work Monday - Friday with varied shifts between 8 am - 5:30 pm. Upon completion of the training period, this position would have the option to work from home 50% of the time.
Responsibilities:
- Handles outgoing calls to patients with the responses from the providers, including calling or faxing prescriptions.
- Follows OSHA recommendations regarding housekeeping duties.
- Handles the emails from patients and the responses back from the providers.
- Documents appropriately.
- Occasionally schedules physician referrals, and lab and diagnostic studies done at the hospital and other facilities.
- Calls for reports, as needed, from facilities and getting them to the departments necessary to make them available to the providers.
- Gives patients complete information regarding any test or procedures being performed, including any preparation requirements.
- Schedule, by telephone, appointments for patients as requested by incoming calls from patients or providers. Must follow parameters listed by each physician.
- Handles incoming and outgoing faxes to and from facilities and pharmacies.
- Handles incoming calls from patients regarding illness, requests for medications/refills etc.; documents information per policy and procedure. Information is then forwarded to appropriate physician.