What are the responsibilities and job description for the Imaging Support Specialist (Registration) position at UPMC?
This role will locally rotate UPMC campuses and shifts (day & evening)
Purpose:
Provides clerical support to the Imaging Services Department.
Responsibilities:
- Answers telephone with appropriate greeting stating the name of the department and identifying oneself. Faxes information both on the copier and through the RIS. Conducts appointment reminders calls in a pleasant and courteous manner. Transfers calls to the appropriate department or person and documents and conveys messages as needed.
- Provides support to the radiologist by calling preliminary reports or obtaining information requested by the radiologist. Manages stat exams by obtaining report and forwarding or calling the results to the appropriate physician.
- Places orders for film and CD printing of exams. Documents film sign-outs in RIS. Verifies CDs are burnt appropriately for distributing to patients. Checks patient identification when releasing films or CDs. Obtains the patient release and packages exams that need to be mailed. Downloads CDs from outside facilities.
- Verifies patient identification using at least 2 patient identifiers. Places correct wrist band on patient. Uses RIS to verify the correct input of ordering physician and location and correct exam ordered. Confirms accurate visit number is populated for that day of service. Arrives patient uses the tracking screen. Prepares registration paperwork and wrist bands for the follow day. Enters accurate orders for x-ray exams. Contacts physician offices for orders when not available at the time of reception.
- Uses PACS to obtain both reports and exam information.
- Uses proper verbiage established to collect co-payment per policy and protocol.