Crisis Safety Specialist - resolve Crisis Service Walk-In

Are you interested in building a rewarding career with a national leader in the treatment of mental health and addictive disorders? UPMC Western Psychiatric Hospital is looking for a Crisis Safety Specialist to join our Walk-In Clinic at resolve Crisis Services! resolve is a 24-hour, 365-day Crisis Walk-In Clinic providing support to individuals experiencing self-identified crisis.

For more information, visit: resolve Crisis Services | UPMC

This position greets all customers, patients, and visitors; conducts safety searches for everyone entering the building; supports front desk operations and the milieu as needed; and assists leadership with developing and implementing safety procedures for both walk‑in and residential environments.

 All candidates must be able to work varying shifts: daylight, evening, nights, weekends, and holidays. 

Responsibilities:

·       Participate in interdisciplinary meetings and assigned committees

·       Report any safety concerns involving patients, visitors, or staff immediately

·       Provide customer service to patients, visitors, and staff

·       De‑escalate disruptive individuals using verbal techniques; use physical intervention only as a last resort

·       Demonstrate understanding of mental health laws

·       Answer phone calls, direct inquiries, and provide information as needed

·       Complete reports and incident documentation when necessary

·       Assist with orientation of new crisis staff

·       Conduct safety searches on all patients and visitors entering the building

·       Maintain safety and security by enforcing UPMC policies and regulations

·       Manage evidence, valuables, and lost-and-found items

·       Respond effectively as part of a team during crisis situations