What are the responsibilities and job description for the Clinical Referral Coordinator position at UPMC?
UPMC Western Maryland Home Health is seeking a Registered Nurse to join our team as a Clinical Referral Coordinator!
This is a full-time, Monday - Friday dayshift position that will be included in the Administration On-Call rotation.
As the Clinical Referral Coordinator, you will coordinate qualifying referrals for the Home Health and Hospice service lines with the goal of achieving positive outcomes. Manages all clinically complex referrals. Problem solves solutions and education related to coordination efforts.
Responsibilities:
- Acts as the clinical liaison that represents the Agency via telephone with referrals for patient care from physicians, hospitals, insurance case managers and all other referral sources. Promotes and maintains the continuum of patient care with referral sources.
- Responds to phone calls, electronic transmissions, e-mails and faxes regarding clinically complex referrals with an extremely customer-friendly, service orientation at all times.
- Reviews physician orders and follows up with referral source for clarification or additional information if needed. Ensures accurate Face-to-Face documentation and appropriate diagnoses are obtained in accordance with regulatory requirements.
- Accurately completes referral documentation as necessary to facilitate the admissions process.
- Assist referral sources with clinical skill judgment to determine the patient care need(s). Proactively offers alternatives if the Agency is unable to provide services.
- Processes and documents referrals that are not accepted for admission, indicating the specific reason for non-acceptance, according to policy and procedure.
- Participates in the development of policies and procedures and actively assists in problem-solving with and between departments to ensure the clinical intake function is collaborative and effective.
- Focuses on customer service and continually strives to perform the duties of their job in a manner that will result in optimal patient satisfaction as well as internal and external relationships.
- Attend compliance training and adhere to the organization's standards of conduct, policies, and procedures.
Salary : $27 - $44
