Clinical Engagement Coordinator (Hybrid)

The Clinical Engagement Coordinator supports UPMC’s Community HealthChoices (CHC) program through interdepartmental engagement, training, communication, and content development. This position is classified as hybrid due to geographic hiring requirements but will primarily work from home. This is a Monday through Friday daylight position.  

Candidates must reside in Pennsylvania or an eligible surrounding state. 

This position supports the CHC program through training and education, onboarding, and ad hoc process requests for service coordinators, care managers, service coordination associates, and ancillary/supportive teams serving all lines of business. The Clinical Engagement Coordinator works closely with the clinical training team, department leadership, managers, supervisors, and staff to promote consistent care management and service coordination practices and strengthen staff skills related to Participant engagement. 
 
Responsibilities: 

• Develop, conduct, monitor, and evaluate CHC onboarding, biweekly statewide trainings, and other ad hoc trainings. 

• Design, develop, and deliver instructor-led, virtual, and self-paced training. 

• Proactively evaluate overall training and material effectiveness and implement continuous improvements. 

• Provide periodic updates to department leadership on training participation, competency development, and opportunities for continued learning. 

• Provide standardized, objective feedback related to staff development, competencies, and training material to strengthen staff understanding of departmental and role-specific expectations and practices. 

• Support ongoing operational needs, including but not limited to CHC documentation, process improvement, and opportunities for interdepartmental collaboration. 

• Support organizational initiatives and system transformations through training, implementation, and stakeholder communications. 

• Build collaborative relationships across departments.