What are the responsibilities and job description for the Call Center Operator position at UPMC?
UPMC St. Margaret is seeking a dedicated Night Call Center Operator to handle incoming calls and ensure effective communication during night shifts. The position requires working full-time 8-hour shifts from 10:30 PM to 6:30 AM, Sunday to Thursday.
Responsibilities:
- Manage keys and sign-in books for various departments and areas.
- Activate the Alert Notification System.
- Dispatch Security for emergency support.
- Coordinate with cab companies and prepare related paperwork.
- Monitor and respond to all codes/alarms (e.g., fire, cardiac arrest, community disaster, etc.).
- Handle telephone repairs and log reports.
- Answer and redirect incoming calls, provide information, and manage paging systems.
- Provide answering services, dispatch emergency messages, and maintain on-call schedules.
- Report issues with elevators, ATMs, and payphones.
- Assist with parking lot gate and pay station issues.
- Support religious services by handling patient requests and emergency dispatch.
- Manage pager repairs, replacements, and troubleshooting.
- Perform duties in line with UPMC Health System's philosophy.
- Make approved overhead announcements.
Salary : $18 - $27
