Behavioral Health Navigator I - Pediatric Call Center

UPMC Western Behavioral Health is hiring a full-time Behavioral Health Navigator I to support the Pediatric Call Center! 

As part of the Pediatric Call Center, a division of PsychCare , The Behavioral Health Navigator I is responsible for answering calls from families, community members, and providers (both within and outside of UPMC) to coordinate and schedule outpatient pediatric behavioral health services. You will serve as a first point of contact, providing guidance, information, and linkage to care for children and families accessing services through Western Behavioral Health.
 

Must have availability to work Monday - Friday between 8:00 a.m. to 8:30 p.m. The incumbent will train in office from 8:00 am to 4:30 pm for the first 4 weeks of employment. After training is complete, the incumbent may work remotely. 

*UNDERGRADUATE & GRADUATE (if applicable) TRANSCRIPT(S) MUST BE INCLUDED WITH APPLICATION*

Responsibilities:
 

• Meet standards for documentation and completes all required paperwork, including psychiatric evaluation, commitment paperwork. 
• Demonstrate ability to utilize DSMV and to develop provisional diagnosis.
• Demonstrate knowledge of mental health laws and reviews inpatient commitment for accuracy, competencies and proper time frames.
• Knowledge of insurance programs, processes and able to obtain authorizations as needed. 
• Participate in interdisciplinary activities such as staff meetings and other committees as assigned.
• Maintain competency requirements.
• Learn and utilize up-to-date technology in delivery of patient care for assessment and disposition/referral planning.
• Efficiently take a sizable volume of calls and disposition callers to meet their needs rapidly
• Follow outpatient scheduling or referral documentation guidelines.
• Responds rapidly to appointment or inpatient admission requests through email, phone, or voicemail
• Review and summarizes the patient information for admissions to a behavioral health unit and triaging patient for appropriate placement
• Ability to verbally present the case to physicians and others
• Demonstrate triage and assessment skills for medical necessity or appropriate outpatient clinic
• Provides accurate, timely information to coworkers, physicians, outside agencies, with a professional and courteous manner
• Demonstrates expertise in accessing social systems by providing resource-specific information to patients and families, initiating contact with appropriate resources and facilitating the patient/family's ability to accept referrals.