Ambulatory eRecord System Coordinator

University of Pittsburgh Physicians are hiring a full-time Ambulatory eRecord System Coordinator to join their team. In this position, you will typically work Monday-Friday during daylight hours. This position is responsible for achieving a strong working knowledge of UPMC’s electronic health record system to provide workflow support to physicians and other clinical users. This role provides go-live support, on-site and remote support through various methods, and completes other operational tasks to support the department. 

This position requires travel up to 75% of the time when supporting new Epic go-lives or the Epic sprint program but also provides an opportunity to work from home during periods of downtime, flexibility with schedule, and full reimbursement for travel and expenses.

Purpose:
Under the general supervision of the Director, Operations, this individual will be expected to assist in go live support of the practices implementing the Ambulatory eRecord (EpicCare) and provide on-site or virtual EpicCare site visit support to end users . This entry level position provides basic analytical and/or programming services, defining requirements, developing and/or maintaining computer applications/systems, and providing services to meet client IT and business needs.

Responsibilities:
 

• Ensures that security and confidentiality policies are upheld and enforced.
• Works with ISD staff, clients and/or vendor staff to deploy production applications.
• Answer questions or troubleshoot basic problems during go live.
• Understands the importance of quality and regulatory initiatives at UPMC and educates the practice staff and providers on the importance of meeting measures as they relate to the eRecord.
• Maintain a solid working knowledge of the proficiency of each user in the clinic as they use EpicCare.
• Assures quality of information through business case and application level testing; validates test results to initial business needs.
• Maintains a positive attitude characterized by caring and support for patients, visitors, medical staff, peers and coworkers.
• Develop and maintain an understanding of the practice's EpicCare workflows.
• Works with ISD staff, clients and/or vendors to evaluate, develop, and implement solutions including both packaged system solutions and custom development applications options.
• Provides on-site go live support on a prescheduled basis for new practices going live on EpicCare.
• Works with ISD staff, clients and/or vendor staff to deploy production applications.
• Identify issues that need to be escalated through the appropriate process in a timely manner.
• Ensures appropriate knowledge and use of EpicCare tools.