What are the responsibilities and job description for the Office System Assistant - Radiology Support (UPMC Presbyterian) position at UPMC Presbyterian?
Office System Assistant - Radiology Support (UPMC Presbyterian)
We are now hiring for an Office System Assistant to support the Radiology Support Department at UPMC Presbyterian. This role provides front desk leadership and operational support, ensuring timely patient checkin, efficient workflow, and an exceptional patient experience.
Schedule: Monday-Friday, 6:30 AM-3:00 PM or 8:30 AM-5:00 PM; rotating Saturdays,
Responsibilities:
- Lead and support front desk operations; ensure efficient workflow and issue resolution
- Accurately check in patients, verify demographics/billing, and coordinate radiology exams
- Schedule inpatient, outpatient, and addon exams per departmental guidelines
- Answer multiline phones professionally; route calls and obtain missing provider orders
- Maintain documentation accuracy, confidentiality, and HIPAA/UPMC compliance
- Deliver excellent customer service, including service recovery and complaint resolution
- Communicate effectively with the healthcare team, support training and teamwork
Demonstrate flexibility, sound judgment, and adaptability in a fastpaced environment
- High school diploma or equivalent
- 1 year of experience (medical office preferred)
- Knowledge of medical terminology, ICD-9 coding, and radiology preferred
- Proficient in computer use, including Microsoft Word and Excel
Strong customer service skills
Licensure, Certifications, and Clearances:
Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran