What are the responsibilities and job description for the Client Services Specialist (US Based) position at Uplifter Inc.?
About Uplifter
Uplifter Inc. is a leading North American sports-technology company powering 1,700 clubs, 200 national and provincial organizations, and 4 million users across gymnastics, curling, skating, cycling, athletics, and more. With teams in Toronto, Vancouver, Montréal, and Nashville, we build the mission-critical infrastructure that keeps amateur and elite sport running—membership, events, payments, compliance, sanctioning, and athlete pathways.
Duties and Responsibilities
As a Client Services Specialist, you are an independent operator responsible for managing client relationships, resolving complex issues, and acting as a key bridge between clients and internal teams. You demonstrate strong judgment, take ownership, and contribute to improving both the client experience and internal processes in collaboration with the Product Team.
Client Support & Relationship Ownership
- Own and resolve client inquiries across all support channels (tickets, chat, phone, email) with accountability.
- Act as a primary point of contact for a portfolio of clients, ensuring a consistent, high-quality experience.
- Troubleshoot complex issues, identify root causes, and drive resolution across teams.
- Build strong client relationships through a deep understanding of their needs and workflows.
- Support onboarding, training, and ongoing adoption to set clients up for long-term success.
Client Insight & Feedback Loops
- Actively listen to client feedback and identify trends, pain points, and opportunities.
- Translate insights into clear, actionable feedback for Product and internal teams.
- Close the loop with clients by communicating updates and improvements.
- Advocate for client needs while balancing business priorities and scalability.
Operational Excellence & Team Contribution
- Help create and improve processes, workflows, and client experience gaps.
- Maintain accurate records of client interactions and solutions.
- Collaborate cross-functionally to resolve issues and support client success.
- Contribute to documentation, knowledge sharing, and team enablement.
- Develop strong product knowledge to troubleshoot effectively and support clients.
Key Expectations
- Operates independently with minimal oversight
- Strong client empathy and listening skills
- Translates client needs into action in collaboration with the Product team
- Drives issues through to resolution
- Improves systems, not just works within them
Why Join Uplifter?
- Compensation: Competitive salary
- Impact: A chance to directly impact amateur and elite sport across North America and globally.
- Culture: Strong culture of ownership, autonomy, and product innovation.
- Time Off: 10 days paid vacation
- Benefits: Health/dental/vision benefits., 401K
- Work Environment: On-site in office with a small, dedicated, local team for rapid growth.