What are the responsibilities and job description for the Maintenance Services coordinator position at Uplands Village?
UPLANDS VILLAGE
JOB DESCRIPTION
Job title: Maintenance Services Coordinator
FLSA Status: Non-Exempt
Department: Maintenance – URV
Reports to: Executive Management
Classification: ( P )
Position summary: Works with a team that is responsible for the all the grounds and general maintenance duties. Works cooperatively and respectfully with residents, coworkers, families, visitors, and volunteers to create a positive and pleasant environment in the homes and office. Promotes the residents' psychosocial well-being through meaningful relationship building. All tasks are performed in accordance with current standards, policies, guidelines and regulations and in a safe and efficient manner.
Essential skill and experience:
- Minimum of one year of Service Coordination and scheduling
- Experience with Direct Customer Service and follow-ups
- Proficient reading, writing, grammar, and mathematics skills; proficient interpersonal relations, and communicative skills; auditory and visual skills; satisfactory completion of post-offer, pre-employment as required
- Must follow systems and controls to ensure compliance according to State standards
- Time management: the ability to organize and manage multiple priorities.
- Planning: an ability to think ahead and plan.
Preferred skills and experience:
Experience in Scheduling, Planning, Fleet management- - Dispatching, service tickets, invoices.
Reporting to this position: No Direct Reports
Essential duties:
- Coordinate with the Grounds Maintenance team to accomplish beautification and maintenance of the grounds.
- Perform general grounds maintenance and upkeep with the community as needed.
- Assist with general maintenance and repairs requests.
- Coordinate maintenance work with other departments.
- Perform all job responsibilities in accordance with prescribed safety and infection control procedures including thorough hand washing, use of disposable gloves, and proper disposal of soiled materials.
- Performs other related duties as assigned.
Essential expectations:
- The employee is expected to adhere to all Company policies and model adherence to Company policies.
- Supports the vision, mission and values of Uplands Village.
- Maintain required records and reports as outlined in the Policies and Procedures of the Maintenance Department.
- Must coordinate with Executive management and IL Director to ensure effective standards.
- Fully understand all aspects of residents’ rights, including the right to be free of restraints and free of abuse. Responsible for reporting incidents or evidence of resident abuse or violation of residents’ rights, following abuse procedure.
- Maintain the comfort, privacy, and dignity of each resident in the delivery of services to them. Interact with residents in a manner that displays warmth and promotes a caring environment. Comply with HIPAA-Privacy Rule regulations.
Organizational behaviors and standards:
- Friendly- Actively seeks opportunities to provide outstanding service to others.
- Exceeds Expectations- Consistently anticipate and go above and beyond the wants and needs of the residents.
- Caring and Compassionate- Purposefully takes the time to listen, keep residents informed and offer empathy.
- Energetic Teamwork- Actively supports others, works with others, and makes others look good.
- Leadership and Professionalism- Displays pride in work and Uplands.
- Problem solving- Utilize ‘win/win’ problem solving model when attempting to solve work related problems.
- Environmental- Demonstrates safe work habits, genuinely takes pride in the appearance of the overall work area.
- Communication- Demonstrates appropriate communication related to face-to-face communication, telephone, answering calls, placing a call on hold, transferring calls, voice mail, use of speaker phone, and email.
- Commitment- Demonstrates commitment to the organization, co-workers, and self-development.
- Diversity- Engages in interactions with an open mind while being non-judgmental and treats everyone with dignity and respect.
- Attendance- Regular and reliable attendance.
- Confidentiality- Protects confidentiality and privacy.
- Safety- Contributes to a culture of safety.
Physical demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Physical demands: See Physical Requirements form
- Work environment: While performing the duties of this job, the employee works in well-lighted, well-ventilated building. The noise level is usually moderate.
Salary : $41,091 - $58,843