What are the responsibilities and job description for the Server position at Upland Brewing Company?
Reports To: Restaurant General Manager
Location: Castle Rock, Colorado
Salary Range: $11.79 tips
Major Objectives:
• Interact with guests, take orders, create a positive and memorable guest experience, and serve food/drinks while maintaining company standards.
• Apply knowledge of beer, wine, spirits, and food to daily service in a way that allows for maximum profitability.
• Process payment from guests, and open/maintain tabs throughout the shift in accordance with company policy.
• Maintain cleanliness of person, restaurant, and work area before, during, and after shift.
• Confidently handle guest relations including answering questions, making suggestions, and upselling.
Specific Duties and Responsibilities:
• Prepare non-alcohol beverages for guests. Consistently refill drinks and check on guests while practicing full hand in and full hands out.
• Assess guest needs and preferences and make appropriate recommendations.
• Confidently communicate efficiently and effectively with a diverse group of guests. Provide stimulating conversation and use social perception to keep the environment conducive to sales growth.
• Apply short- and long-term memory tactics to maintain a mental list of guest and team member needs.
• Practice good time management skills with the guest experience in mind.
• Build rapport with regular guests to create a positive atmosphere.
• Work efficiently and restock/replenish inventory and supplies throughout and after the shift.
• Comply with applicable laws and regulations in daily service.
• Check guests’ identification whenever mandated by law or company policy and confirm it meets legal requirements.
• Follow all policies, procedures, and best practices as outlined in TiPS Program.
• Maintain a clean and sanitary environment by bussing, pre-bussing, sweeping floors, wiping menus and tabletops, and completing side work and beautifications.
• Welcome and seat guests, answer the phone, and take take-out orders/delivery orders.
• Utilize lists for reservations, call-ahead, and wait lists whenever business requires.
• Collaborate with the kitchen and bar staff for prompt and correct delivery of orders.
• Keep checks and tabs organized. Use seat numbers throughout the meal. Split checks whenever requested. Collect payment for every check you start.
• Set tables and rearrange the dining area to accommodate larger groups and special events.
• Any other duties/tasks as assigned.
Qualifications:
• Be able to reach, bend, stop and frequently lift, push, and pull up to 50 pounds.
• Be able to work in a standing position for long periods of time and in fluctuating temperatures due to the need to enter the freezer, be on the cooking line, and outdoors on the patio space.
• Be 18 years of age
• Obtain TiPS Certification within 60 days of hire.
• Ability to work well under pressure and at a fast pace.
• Ability to pass menu and recipe tests with reasonable amount of preparation time.
• Have the ability to operate a cash register and POS System.
• Proven experience working as a server or similar role.
Prerequisites:
• Consistently detail oriented
• Strong organization skills
• Ability to recognize personal shortcomings
• Excellent verbal and writing skills
• Ability to listen and understand intents and goals
• Ability to think creatively and with innovation
• Professional judgment and discretion that comes from experience in working with customer services, internal teams, and third-party consultants.
Pre-Prerequisites:
• Positive attitude
• Highly organized and efficient multi-tasker
• Relentless problem-solving skills
• Will never claim the work of others as their own
• We are trend setters and standards breakers. Our intent to consistently surprise our audiences by being excellent
• Ability to anticipate
• Understanding the difference between causation and correlation.
• We are all broom pushers. Every member of our team is willing to work and support at all levels.
Salary : $12