What are the responsibilities and job description for the Banquet Manager position at Upland Brewing Company?
Banquet Manager - Jeffersonville
Summary:
Drives sales on the site level by vetting and answering leads, performing community outreach, helping to plan programming, and perform high level event execution.
Essential Duties and Responsibilities include the following. (Other duties may be assigned.)
-Vets all leads in CRM software and responds to all leads within one business day
-Stays up to date with tasks assigned in CRM software and keeps templates up to date
-Follows leads through contract signing
-Assigns tasks and leads through CRM software
-Works closely with GM, Chef, and marketing to ensure successful events
-Establishes and maintains working relationship with community allies such as local chambers, Soln, etc.
-Conducts community outreach
-Executes events at high level to keep customers coming back
-Identifies events and shows to increase marketing and investment opportunities in each market
-Partners with marketing team on marketing and promotional materials
-Helps to plan in store programming which drives revenue and highlights the restaurant space
-Other various operational responsibilities as assigned
Supervisory Responsibilities
Directly supervises the banquet team and staff on the day of to ensure flawless execution.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.
Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
Managing People - Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates' activities; makes self available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills.
Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
Sales Skills - Achieves sales goals; overcomes objections with persuasion and persistence; initiates new contacts; maintains customer satisfaction; maintains records and promptly submits information.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High School Diploma or GED equivalent required. Bachelor’s degree preferred.
Five (5) or more years of banquet experience preferred
Excellent verbal, written and interpersonal communication
Proven ability to cultivate community partnerships
Strong time management and organization skills
Previous management/leadership experience
Experience using MS Office products and Tripleseat software strongly preferred
Valid driver’s license
Drives sales on the site level by vetting and answering leads, performing community outreach, helping to plan programming, and perform high level event execution.
Essential Duties and Responsibilities include the following. (Other duties may be assigned.)
-Vets all leads in CRM software and responds to all leads within one business day
-Stays up to date with tasks assigned in CRM software and keeps templates up to date
-Follows leads through contract signing
-Assigns tasks and leads through CRM software
-Works closely with GM, Chef, and marketing to ensure successful events
-Establishes and maintains working relationship with community allies such as local chambers, Soln, etc.
-Conducts community outreach
-Executes events at high level to keep customers coming back
-Identifies events and shows to increase marketing and investment opportunities in each market
-Partners with marketing team on marketing and promotional materials
-Helps to plan in store programming which drives revenue and highlights the restaurant space
-Other various operational responsibilities as assigned
Supervisory Responsibilities
Directly supervises the banquet team and staff on the day of to ensure flawless execution.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.
Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
Managing People - Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates' activities; makes self available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills.
Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
Sales Skills - Achieves sales goals; overcomes objections with persuasion and persistence; initiates new contacts; maintains customer satisfaction; maintains records and promptly submits information.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High School Diploma or GED equivalent required. Bachelor’s degree preferred.
Five (5) or more years of banquet experience preferred
Excellent verbal, written and interpersonal communication
Proven ability to cultivate community partnerships
Strong time management and organization skills
Previous management/leadership experience
Experience using MS Office products and Tripleseat software strongly preferred
Valid driver’s license