Implementation Manager

We're building the AI-powered future of maintenance.UpKeep is on a mission to reinvent how the physical world runs—starting with the frontline teams who maintain it. We're the creators of the world's first AI-first CMMS (Computerized Maintenance Management System), equipping technicians and facilities teams with automation, machine learning, and predictive insights that drive operational speed, safety, and efficiency.What started as a garage-built prototype is now a fast-scaling SaaS company, backed by Insight Partners, Emergence Capital, and Y Combinator. Over 4,000 companies—including Shell, Yamaha, Unilever, and Marriott—run on UpKeep to modernize their asset operations. We're leading the $30B category shift toward Asset Operations Management, where uptime, intelligence, and AI converge.Why join us:Own the AI-first transformation of an entire industry.Every feature we ship leverages AI—from predictive work orders to sensor-driven automations. You're not just iterating—you're pioneering how data reshapes physical operations.Real traction, real scale.Recognized as Gartner's #1 Facility Management solution and G2's top-rated CMMS, we've earned market leadership through product, not puff.A company where builders thrive.We move fast, optimize for outcomes, and give high-agency operators the autonomy to ship big things. Our culture rewards bold thinking, not bureaucracy.Global team, local energy.With 100 employees across the world, we support remote-first work with deep investment in our LA HQ—where certain roles and leadership converge for rapid innovation.Equity and upside, not just a paycheck.Competitive comp, meaningful ownership, and benefits that support your health, focus, and long-term growth.If you're driven by impact, energized by AI, and hungry to transform a legacy industry—we're hiring!POSITION SUMMARYThe Implementation Manager is responsible for guiding new customers through a high-quality onboarding experience that sets them up for long-term success with UpKeep. This role combines project management, technical configuration, and consultative coaching to ensure each customer deploys UpKeep using proven best practices. Implementation Managers are a frontline driver of retention, value adoption, and customer satisfaction. They play a critical role in helping customers modernize their maintenance operations and unlock the power of UpKeep's AI Intelligence Suite.ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Work with new and current customers to configure and deploy their UpKeep account to meet their specific business needs.Serve as an UpKeep and Implementation subject matter expert by acting as the key Project Manager ensuring accurate completion of onboarding tasks.Manage implementation end to end as the key driver responsible for the success of the project.Act as the frontline of retention by establishing a strong foundation for each customer, ensuring best-practice setup, deployment discipline, and early value realization that reduces churn risk.Serve as a catalyst for operational transformation by assessing customer workflows and applying UpKeep's AI Intelligence Suite to automate manual effort, improve efficiency, and elevate their maintenance strategy.Understand and use project management concepts including scope management, time management, and issue management.Facilitate remote and on-site training programs, with travel up to 20%.Provide an excellent customer experience through high-quality communication and interactions.Assist customers with mapping and migrating data into UpKeep using AI tools and best practices.Support integrations between UpKeep and other systems.Work closely with cross-functional teams to ensure successful deployment.Establish and maintain relationships with executive sponsors, stakeholders, and project team members.Identify areas for improvement in the product and implementation process.Advocate for customer needs cross-departmentally.Document lessons learned and recommended process improvements.EXPERIENCE Bachelor's Degree a plus in business, communications, or similar field 4 years experience in customer facing role; SaaS Implementations experience preferredProven project management skills, and the ability to synthesize complex requirements into deliverables.Experience with using SalesforceKNOWLEDGESelf-starter that thrives in fast-paced environments with the demonstrated capacity to lead, motivate and work well with othersOutstanding analytical, problem-solving, organization, prioritization and multitasking skills Excellent in-person and web presentations skillsStrong written and verbal communication skillsProven business acumenMaintain project plan and other project documentsMust be assertive, receptive to input, skillful at managing relationships (personable, persuasive)Experience with Cloud & SaaS domain knowledgeQuickly synthesize discussions and conversations into detailed meeting notesDetail oriented, organized, and can quickly diagnose and fix implementation issues, while also looking for continuous improvement.Communication and relationship-building skills, as this role requires cross-functional collaboration with diverse stakeholders.Ability to set and communicate clear expectationsAbility to work effectively and achieve results in ambiguous situationsIndependent, adaptable and can thrive in a fast-paced environmentDESIRED BEHAVIORSReceptive to change – is flexible. Seeks and adopts improved approaches and processes.Initiates action – is results oriented, takes responsibility for actions and outcomes. Meets commitments and strives for high performance.Manages the workload - makes timely decisions, prioritizes effectively, solves problems, monitors results and takes remedial action where necessary.Technically proficient – able to apply the technical knowledge and skills required in the job role and responsibilities in order to achieve the expected outputs. Takes responsibility for own learning - knows personal strengths, recognizes development needs, and takes action to improve. Is open to feedback and always seeks to learn. Communicates ideas – respectfully exchange information and proposes a way forward. Listen to views of colleagues and take in diverse perspectives. Works collaboratively – shares knowledge and information, fosters teamwork and contributes to a positive work environment where people want to come to work. Display ethical character and competence - acts with integrity and intent, is accountable for own actions, behaves according to the company values. Act as a good citizen of UpKeep.COMPENSATION This role will receive a competitive base salary annual bonus benefits equity. A variety of factors are considered when determining someone's compensation–including a candidate's professional background, experience, and location. Final offer amounts may vary from the amounts listed below.The pay range for this role is $75,000 - $85,000 USD per year.Company History & Product:UpKeep started in a garage, where our founder Ryan taught himself to code and built the first mobile-first maintenance app. The idea was simple but powerful: put modern software in the hands of frontline technicians—and transform how maintenance gets done.Today, UpKeep is the leading cloud-native Asset Operations Management platform, serving over 4,000 businesses worldwide across manufacturing, utilities, healthcare, and beyond. Our Industrial IoT and AI-first software helps maintenance and facilities teams streamline work, predict failures, and act faster—with real-time insights and automation at their fingertips.We're building for the deskless workforce—the essential workers who keep our physical world running—and arming them with the tools they deserve. In a world re-shoring manufacturing, accelerating automation, and embracing AI at scale, we're riding the next macro wave—and leading the transformation of legacy maintenance into intelligent operations.Backed by $50 million from Insight Partners, Emergence Capital, Mucker, and Y Combinator, we're not just building software. We're defining a new category for the built world.Learn More!www.upkeep.comwww.upkeep.com/careersAt UpKeep, we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. UpKeep is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation or Veteran status.

Salary : $75,000 - $85,000