What are the responsibilities and job description for the Operator position at UPHAMS CORNER HEALTH CENTER?
Immediate Temporary Hire – Full-Time 40 hours/week Up to 6 Months | No Benefits
Position Title: Operator (Temporary)
Department: Call Center
Supervisor: Call Center Supervisor
Hours per week: 40
Pay Range: The expected base pay for the position is $18–$25 per hour and may be increased based on other factors, such as language, certifications, etc.
Primary Function:
The Operator answers prompts from the phone tree for external hospitals and facilities with critical results and connects callers with a nurse as soon as possible. Any other caller not representing an external hospital or facility is redirected back to the main queue. The role emphasizes prompt and excellent customer service delivery.
Duties & Responsibilities:
- Answer the prompt/queue in a courteous, timely, and accurate manner.
- Quickly identify the caller and reason for calling.
- Connect external hospitals/facilities reporting critical results with a nurse following established protocols, including calling the nurse hunt group, overhead paging, and escalating to the Team Lead or Supervisor if needed.
- Redirect callers who selected the wrong prompt to the main queue.
Minimum Basic Knowledge:
High School Diploma or GED.
Experience & Qualifications:
- Excellent customer service delivery skills and experience
- Excellent judgment
- Experience working in a fast-paced, diverse environment
- Excellent communication skills
- Ability to work effectively within a team
Essential Functions:
As described above.
Physical Requirements:
The role requires, to some extent, physical activity and the ability to work in varying environmental conditions.
Supervisory Responsibility:
None
Access Level to PHI:
Level 2: Authorized to access patient demographic data with only minimal reference to treatment or diagnostic information as needed to perform assigned duties. Staff in this category must confine the use of PHI to the minimum necessary and should not access or read parts of the medical record not needed for assigned duties.
Salary : $18 - $25