What are the responsibilities and job description for the IT and Security Operations Analyst position at UpGuard?
Who are we?
UpGuard’s mission is to make life easier for security teams. We meticulously create robust solutions that enable our customers to identify, assess, and remediate cybersecurity risk across their attack surface, vendor ecosystem, workforce, and trust relationships. Our integrated cyber risk posture management platform combines comprehensive security ratings, instant risk assessments, templated security questionnaires, threat intelligence capabilities, and agentic AI to give organizations a holistic view of their risk surface.
Our Operations function consists of the IT, Legal, People, Finance and Analytics teams. We are here to be a key enabler to our other teams at UpGuard. Efficiency, scale and rich insights are some of the key contributions that this team brings to the table. We look to the future and solve really interesting challenges that will unlock Upguard’s ability to grow sustainably and efficiently through optimized systems and processes.
Where does this role fit in?
We’re looking for a smart, curious, and resourceful human to join our IT and Security Operations team at UpGuard.
You’ll enjoy daily interactions with our globally distributed workforce—solving problems, improving systems, and helping to scale how we support and secure our environment. While our broader team spans enterprise technology operations, support, cybersecurity, and risk, this role focuses on core IT operations—with hands-on support, break/fix work, and meaningful contributions to enterprise and departmental IT enhancements.
Our IT and Security Operations team also plays an active role in DevOps and InfraOps initiatives—contributing to tooling, automation, and the foundations that enable engineering velocity and operational excellence.
You won’t just keep the lights on. You’ll help shape how we evolve.
UpGuard is in the midst of a company-wide transformation, powered by cutting-edge data analytics, automation, and AI. You’ll be right at the heart of it, helping to drive the systems and support that make it all possible.
What will you do?
As an Equal Employment Opportunity and Affirmative Action Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
For applications to positions in the United States, please note, at this time we can only support hiring in the following US states: CA, MD, MA, IL, OR, WA, CO, TX, FL, PA, LA, MO, or DC .
Before starting work with us, you will need to undertake a national police history check and reference checks. Also please note that at this time, we cannot support candidates requiring visa sponsorship or relocation.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
UpGuard’s mission is to make life easier for security teams. We meticulously create robust solutions that enable our customers to identify, assess, and remediate cybersecurity risk across their attack surface, vendor ecosystem, workforce, and trust relationships. Our integrated cyber risk posture management platform combines comprehensive security ratings, instant risk assessments, templated security questionnaires, threat intelligence capabilities, and agentic AI to give organizations a holistic view of their risk surface.
Our Operations function consists of the IT, Legal, People, Finance and Analytics teams. We are here to be a key enabler to our other teams at UpGuard. Efficiency, scale and rich insights are some of the key contributions that this team brings to the table. We look to the future and solve really interesting challenges that will unlock Upguard’s ability to grow sustainably and efficiently through optimized systems and processes.
Where does this role fit in?
We’re looking for a smart, curious, and resourceful human to join our IT and Security Operations team at UpGuard.
You’ll enjoy daily interactions with our globally distributed workforce—solving problems, improving systems, and helping to scale how we support and secure our environment. While our broader team spans enterprise technology operations, support, cybersecurity, and risk, this role focuses on core IT operations—with hands-on support, break/fix work, and meaningful contributions to enterprise and departmental IT enhancements.
Our IT and Security Operations team also plays an active role in DevOps and InfraOps initiatives—contributing to tooling, automation, and the foundations that enable engineering velocity and operational excellence.
You won’t just keep the lights on. You’ll help shape how we evolve.
UpGuard is in the midst of a company-wide transformation, powered by cutting-edge data analytics, automation, and AI. You’ll be right at the heart of it, helping to drive the systems and support that make it all possible.
What will you do?
- Enterprise IT Service Health (30%)
- Run daily, weekly, and periodic IT and security checklists
- Troubleshoot issues, document fixes, and raise follow-up actions as needed
- Perform health checks across infrastructure and DevOps (e.g. uptime, CI/CD, compliance, alerts)
- Collaborate with DevOps and InfraOps on platform-level issues
- General IT Support (40%)
- Monitor and action items in the IT support queue, with a proactive approach
- Prioritize tasks effectively and align timelines with stakeholders
- Deliver empathetic, solutions-oriented support across systems, hardware, and software
- Project Work (30%)
- Identify and propose improvements as you gain business context
- Work cross-functionally to implement automation, tooling, and platform enhancements
- Contribute to scripts, dashboards, and operational improvements
- Feed insights from day-to-day work into long-term strategic initiatives
- Practical experience in modern system administration across cloud-based infrastructure (e.g. GCP) and SaaS environments
- A strong understanding of identity and access management (e.g. Okta), including SSO/MFA, SCIM, and RBAC concepts and tooling
- Familiarity with low-code/no-code automation platforms (e.g. Zapier, N8N) and a mindset for streamlining repetitive tasks
- Experience managing and integrating enterprise SaaS applications, ideally in a high-growth or security-conscious environment
- A working knowledge of scripting (e.g. Bash, PowerShell, Python) to automate tasks, support system health checks, or build internal tooling
- Exposure to infrastructure-as-code tools like Terraform or similar — or a willingness to learn and contribute to InfraOps practices
- A thoughtful, empathetic approach to end-user support across globally distributed teams
- Hands-on experience supporting and managing laptop fleets (macOS and ChromeOS)
- DevOps experience
- Google Workspace experience
- Mac experience
- Okta experience
- Monthly Lifestyle subsidy: use this for financial, physical, and mental wellbeing.
- WFH set-up allowance: to ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard.
- $1,500 USD annual Learning & Development allowance: to support your career development all team members will be able to expense development opportunities against this allowance.
- Generous Annual Leave/PTO allowances: time to recharge your batteries.
- 18 weeks paid Parental Leave: irrespective of parenting role.
- Personal Leave allowance: this includes sick & carer’s leave.
- Fully remote working environment: while we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance.
- Top-spec hardware: all team members will be provided with top-spec laptops for their roles.
- Personal device security & online privacy protection subsidy: UpGuard provides team members with a paid subscription to personal device security & online privacy protection platform.
- Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work.
As an Equal Employment Opportunity and Affirmative Action Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
For applications to positions in the United States, please note, at this time we can only support hiring in the following US states: CA, MD, MA, IL, OR, WA, CO, TX, FL, PA, LA, MO, or DC .
Before starting work with us, you will need to undertake a national police history check and reference checks. Also please note that at this time, we cannot support candidates requiring visa sponsorship or relocation.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Salary : $1,500
