What are the responsibilities and job description for the Analyst, Fraud Investigations position at Upgrade?
Upgrade is searching for a Fraud Investigations Analyst to assist in reviewing incoming Identity theft claims, account take over claims, and evaluating consumer relationships for potential risk.
What You’ll Do:
- Conduct thorough investigations on customer’s claims of fraud by utilizing internal data and open-source research tools to substantiate/un-substantiate claims
- Comprehend the risks associated with AML and fraud typologies that are presented by Upgrade’s product offerings and services, including lending and deposit products
- Escalate potentially suspicious activity and high risk customers for further review
- Maintain ownership of assigned claims and conduct consumer interviews to establish event timelines, gain additional information, and provide guidance to the consumer on protecting their information
- Assist the Fraud Investigations Manager with additional tasks and/or service level agreements to support the Fraud Investigations and Operations Department and its business partners
What We Look For:
- 2-3 years of BSA/AML, Investigations, or Fraud related experience
- Bachelor's degree required
- Experience working in a production-based environment and managing an assigned work queue
- Strong interpersonal, analytical, and problem-solving skills
- Outstanding verbal and written communication skills, attention to detail, and the ability to work independently
- Experience managing large datasets
Nice to Have:
- Advanced Excel knowledge
- CAMS, CFE, and/or CGSS preferred
- Prior experience in FinTech or start-up environment
- Proficiency in SQL
What We Offer You:
- Competitive salary and stock option plan
- 100% paid coverage of medical, dental and vision insurance
- Flexible PTO
- Opportunities for professional growth and development
- Paid parental leave
- Health & wellness initiatives
- Hybrid workplace (San Francisco & Phoenix)
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