What are the responsibilities and job description for the Customer Service Rep position at UPG?
National Metalwares is looking for a Customer Service Representative that is eager to learn and grow in this fast-paced environment. We strive to build strong relationships with our customers by providing a high level of service, value-add opportunities, and professionalism in all interactions, allowing us to become a valued member of their supply chain and production teams. This position will report to the Inside Sales Manager.
Primary Duties & Responsibilities
- Correspond with customers via telephone, e-mail, etc.
- Following standard operating procedures, respond to inquiries, place orders and provide order updates.
- Track orders through delivery; update manufacturing/shipping team and customers as needed.
- Work with Operations, Engineering and Sales to provide resolutions to customer problems; escalate customer issues when appropriate.
- Maintain a proficient knowledge of all company products and services.
- Accurately enter and maintain all orders and customer data in company order entry systems.
Position Requirements
- High School diploma required
- 2-7 years' experience in customer service position; manufacturing preferred
- Strong communication (Verbal and written) and interpersonal skills
- Strong attention to detail and ability to manage multiple projects in a timely manner
Diversity & Inclusion Statement
National Metalwares and its Affiliates is an equal opportunity employer committed to a diverse and inclusive workforce.